- Joined
- Feb 29, 2008
- Messages
- 19
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- 0
Hi Everyone,
I love the 3CX software management and organization.
It is unfortunately that we are still experiencing major problems that stops our company of fully switching to 3CX.
I ironed out most of the problems except for 1 major one.
Problem:
- Crackling, Distortion audio with partially voice audio during a call.
Scenario:
- A client calls and after 30 seconds in the call the audio starts to screw up with interference, distortion and crackling noises which makes it impossible to understand the client. The client on the other hand is not experiencing this at all.
It seems to be an internal problem.
- This does not happen with every call but it could happen (not 100% accurate) when dailing cellphones or when more people are calling into our system.
System Setup
- Bell Highspeed Internet Connection including Speedster Modem
- Dlink Router DI-524 with ports open on Firewall
- Windows Server 2003 SP2 with Firewall disabled
- 3CX 5.1.4393.0
- Dlink Switch (to connect the phones to the server)
- Aastra 9133I SIP phones (x12)
I really hope somebody has experience with this issue and would like to share his knowledge with us.
Many thanks in advance,
Matt
I love the 3CX software management and organization.
It is unfortunately that we are still experiencing major problems that stops our company of fully switching to 3CX.
I ironed out most of the problems except for 1 major one.
Problem:
- Crackling, Distortion audio with partially voice audio during a call.
Scenario:
- A client calls and after 30 seconds in the call the audio starts to screw up with interference, distortion and crackling noises which makes it impossible to understand the client. The client on the other hand is not experiencing this at all.
It seems to be an internal problem.
- This does not happen with every call but it could happen (not 100% accurate) when dailing cellphones or when more people are calling into our system.
System Setup
- Bell Highspeed Internet Connection including Speedster Modem
- Dlink Router DI-524 with ports open on Firewall
- Windows Server 2003 SP2 with Firewall disabled
- 3CX 5.1.4393.0
- Dlink Switch (to connect the phones to the server)
- Aastra 9133I SIP phones (x12)
I really hope somebody has experience with this issue and would like to share his knowledge with us.
Many thanks in advance,
Matt