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Incoming Call Answered, drops and moves to different phone

Discussion in '3CX Phone System - General' started by TSlocum, Jul 22, 2014.

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  1. TSlocum

    TSlocum New Member

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    We've got a ring group with a few users. This morning, a call came in, but rang only one of the phones in the group. They answered and the call dropped, but moved to a different phone. Second phone picked up and it moved to another. What in the world would cause that?

    Here are the logs from what I think is the incoming call.

    Code:
    22-Jul-2014 08:22:27.959	[CM503008]: Call(C:8): Call is terminated
    22-Jul-2014 08:22:27.959	Leg L:8.1[Extn] is terminated: Cause: CANCEL from 10.11.226.103:5060
    22-Jul-2014 08:22:27.672	[CM503025]: Call(C:8): Calling T:Line:10000>>16169571751@[Dev:sip:10000@10.11.226.253:5060] for L:8.1[Extn]
    22-Jul-2014 08:22:27.622	[CM503027]: Call(C:8): From: Extn:1044 ("Sue" <sip:1044@10.11.226.247:5060>)  to  T:Line:10000>>16169571751@[Dev:sip:10000@10.11.226.253:5060]
    22-Jul-2014 08:22:27.622	[CM503004]: Call(C:8): Route 1: from L:8.1[Extn] to T:Line:10000>>16169571751@[Dev:sip:10000@10.11.226.253:5060]
    22-Jul-2014 08:22:27.622	Line limit check: Current # of calls for line Lc:10000(@Patton 4970[<sip:10000@10.11.226.253:5060>]) is 0; limit is 23
    22-Jul-2014 08:22:27.622	Call(C:8): Call from Extn:1044 to 6169571751 matches outbound rule '10 Digits - Prepend 1'
    22-Jul-2014 08:22:27.620	[CM503001]: Call(C:8): Incoming call from Extn:1044 to "Reception - 8000:AZO Services:" <sip:6169571751@10.11.226.247:5060>
    22-Jul-2014 08:21:47.592	Leg L:7.7[Extn] is terminated: Cause: 480 Temporarily not available/INVITE from 10.11.226.108:5060
    22-Jul-2014 08:21:47.592	[CM503003]: Call(C:7): Call to <sip:1045@10.11.226.247:5060> has failed; Cause: 480 Temporarily not available/INVITE from 10.11.226.108:5060
    22-Jul-2014 08:21:47.592	Leg L:7.2[Extn] is terminated: Cause: 480 Temporarily not available/INVITE from 10.11.226.102:5060
    22-Jul-2014 08:21:47.591	[CM503003]: Call(C:7): Call to <sip:1004@10.11.226.247:5060> has failed; Cause: 480 Temporarily not available/INVITE from 10.11.226.102:5060
    22-Jul-2014 08:21:47.591	Leg L:7.3[Extn] is terminated: Cause: 480 Temporarily not available/INVITE from 10.11.226.133:5060
    22-Jul-2014 08:21:47.591	[CM503003]: Call(C:7): Call to <sip:1026@10.11.226.247:5060> has failed; Cause: 480 Temporarily not available/INVITE from 10.11.226.133:5060
    22-Jul-2014 08:21:47.578	Leg L:7.6[Extn] is terminated: Cause: 480 Temporarily not available/INVITE from 10.11.226.103:5060
    22-Jul-2014 08:21:47.578	[CM503003]: Call(C:7): Call to <sip:1044@10.11.226.247:5060> has failed; Cause: 480 Temporarily not available/INVITE from 10.11.226.103:5060
    22-Jul-2014 08:21:16.452	Leg L:7.8[Extn] is terminated: Cause: BYE from PBX
    22-Jul-2014 08:21:04.829	[MS105000] C:7.5: No RTP packets were received:remoteAddr=10.11.226.104:16530,extAddr=0.0.0.0:0,localAddr=10.11.226.247:7060
    22-Jul-2014 08:21:03.833	Leg L:7.5[Extn] is terminated: Cause: BYE from PBX
    22-Jul-2014 08:20:57.002	Leg L:7.9[Extn] is terminated: Cause: BYE from PBX
    22-Jul-2014 08:20:47.540	Leg L:7.4[Extn] is terminated: Cause: 486 Busy Here/INVITE from 10.11.226.134:5060
    22-Jul-2014 08:20:47.540	[CM503003]: Call(C:7): Call to <sip:1027@10.11.226.247:5060> has failed; Cause: 486 Busy Here/INVITE from 10.11.226.134:5060
    22-Jul-2014 08:20:47.529	[CM503008]: Call(C:7): Call is terminated
    22-Jul-2014 08:20:47.528	Leg L:7.1[Line:10000<<6169571751] is terminated: Cause: CANCEL from 10.11.226.253:5060
    22-Jul-2014 08:20:47.480	[CM503025]: Call(C:7): Calling T:RingAll:8000@[Dev:sip:1004@10.11.226.102:5060,Dev:sip:1026@10.11.226.133:5060,Dev:sip:1027@10.11.226.134:5060,Dev:sip:1034@10.11.226.104:5060,Dev:sip:1044@10.11.226.103:5060,Dev:sip:1045@10.11.226.108:5060,Dev:sip:1096@10.11.226.118:5060,Dev:sip:1097@10.11.226.119:5060] for L:7.1[Line:10000<<6169571751]
    22-Jul-2014 08:20:47.477	[CM503025]: Call(C:7): Calling T:RingAll:8000@[Dev:sip:1004@10.11.226.102:5060,Dev:sip:1026@10.11.226.133:5060,Dev:sip:1027@10.11.226.134:5060,Dev:sip:1034@10.11.226.104:5060,Dev:sip:1044@10.11.226.103:5060,Dev:sip:1045@10.11.226.108:5060,Dev:sip:1096@10.11.226.118:5060,Dev:sip:1097@10.11.226.119:5060] for L:7.1[Line:10000<<6169571751]
    22-Jul-2014 08:20:47.474	[CM503025]: Call(C:7): Calling T:RingAll:8000@[Dev:sip:1004@10.11.226.102:5060,Dev:sip:1026@10.11.226.133:5060,Dev:sip:1027@10.11.226.134:5060,Dev:sip:1034@10.11.226.104:5060,Dev:sip:1044@10.11.226.103:5060,Dev:sip:1045@10.11.226.108:5060,Dev:sip:1096@10.11.226.118:5060,Dev:sip:1097@10.11.226.119:5060] for L:7.1[Line:10000<<6169571751]
    22-Jul-2014 08:20:47.471	[CM503025]: Call(C:7): Calling T:RingAll:8000@[Dev:sip:1004@10.11.226.102:5060,Dev:sip:1026@10.11.226.133:5060,Dev:sip:1027@10.11.226.134:5060,Dev:sip:1034@10.11.226.104:5060,Dev:sip:1044@10.11.226.103:5060,Dev:sip:1045@10.11.226.108:5060,Dev:sip:1096@10.11.226.118:5060,Dev:sip:1097@10.11.226.119:5060] for L:7.1[Line:10000<<6169571751]
    22-Jul-2014 08:20:47.469	[CM503025]: Call(C:7): Calling T:RingAll:8000@[Dev:sip:1004@10.11.226.102:5060,Dev:sip:1026@10.11.226.133:5060,Dev:sip:1027@10.11.226.134:5060,Dev:sip:1034@10.11.226.104:5060,Dev:sip:1044@10.11.226.103:5060,Dev:sip:1045@10.11.226.108:5060,Dev:sip:1096@10.11.226.118:5060,Dev:sip:1097@10.11.226.119:5060] for L:7.1[Line:10000<<6169571751]
    22-Jul-2014 08:20:47.466	[CM503025]: Call(C:7): Calling T:RingAll:8000@[Dev:sip:1004@10.11.226.102:5060,Dev:sip:1026@10.11.226.133:5060,Dev:sip:1027@10.11.226.134:5060,Dev:sip:1034@10.11.226.104:5060,Dev:sip:1044@10.11.226.103:5060,Dev:sip:1045@10.11.226.108:5060,Dev:sip:1096@10.11.226.118:5060,Dev:sip:1097@10.11.226.119:5060] for L:7.1[Line:10000<<6169571751]
    22-Jul-2014 08:20:47.464	[CM503025]: Call(C:7): Calling T:RingAll:8000@[Dev:sip:1004@10.11.226.102:5060,Dev:sip:1026@10.11.226.133:5060,Dev:sip:1027@10.11.226.134:5060,Dev:sip:1034@10.11.226.104:5060,Dev:sip:1044@10.11.226.103:5060,Dev:sip:1045@10.11.226.108:5060,Dev:sip:1096@10.11.226.118:5060,Dev:sip:1097@10.11.226.119:5060] for L:7.1[Line:10000<<6169571751]
    22-Jul-2014 08:20:47.461	[CM503025]: Call(C:7): Calling T:RingAll:8000@[Dev:sip:1004@10.11.226.102:5060,Dev:sip:1026@10.11.226.133:5060,Dev:sip:1027@10.11.226.134:5060,Dev:sip:1034@10.11.226.104:5060,Dev:sip:1044@10.11.226.103:5060,Dev:sip:1045@10.11.226.108:5060,Dev:sip:1096@10.11.226.118:5060,Dev:sip:1097@10.11.226.119:5060] for L:7.1[Line:10000<<6169571751]
    22-Jul-2014 08:20:47.417	[CM503027]: Call(C:7): From: Line:10000<<6169571751 ("AZO Services:ASR CORPORATION" <sip:6169571751@10.11.226.247:5060>)  to  T:RingAll:8000@[Dev:sip:1004@10.11.226.102:5060,Dev:sip:1026@10.11.226.133:5060,Dev:sip:1027@10.11.226.134:5060,Dev:sip:1034@10.11.226.104:5060,Dev:sip:1044@10.11.226.103:5060,Dev:sip:1045@10.11.226.108:5060,Dev:sip:1096@10.11.226.118:5060,Dev:sip:1097@10.11.226.119:5060]
    22-Jul-2014 08:20:47.417	[CM503004]: Call(C:7): Route 1: from L:7.1[Line:10000<<6169571751] to T:RingAll:8000@[Dev:sip:1004@10.11.226.102:5060,Dev:sip:1026@10.11.226.133:5060,Dev:sip:1027@10.11.226.134:5060,Dev:sip:1034@10.11.226.104:5060,Dev:sip:1044@10.11.226.103:5060,Dev:sip:1045@10.11.226.108:5060,Dev:sip:1096@10.11.226.118:5060,Dev:sip:1097@10.11.226.119:5060]
    22-Jul-2014 08:20:47.415	[CM503001]: Call(C:7): Incoming call from Line:10000<<6169571751 to <sip:8000@10.11.226.247:5060>
     
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