Solved Incoming call display format

Discussion in '3CX Phone System - General' started by Helmut72, Oct 27, 2017.

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  1. Helmut72

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    Hi,

    when call come in the client shows callingnumber:destination number. How can I change this so only the calling number is displayed?

    Thank you!
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @Helmut72

    You can change this by navigating to Contacts / Options and under "Add Group, Queue or DID/DDI Names to Caller ID" option select Do not add. Let us know if that worked
     
  3. Helmut72

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    Worked, thank you. I couldn't find anything in the manual about this feature, what is the use case to append / prepend DID/DDI as it breaks displaying names correctly.
     
  4. jbryant84

    jbryant84 New Member

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    Naming the ring group or inbound rule will make that show up on the phone display. This is useful for clients with phones that are a member of more than one department or business.
     
    YiannisH_3CX likes this.
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