Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Incoming call ends at 30 seconds

Discussion in '3CX Phone System - General' started by alloch70, Nov 5, 2009.

Thread Status:
Not open for further replies.
  1. alloch70

    Joined:
    Jul 8, 2009
    Messages:
    13
    Likes Received:
    0
    I upgraded our system from v6 to v8.0.9532.468 on WS03. The incoming calls to users last about 32 seconds and then the call drops. Any idea what causes this?
     
  2. farsight

    Joined:
    Sep 28, 2009
    Messages:
    43
    Likes Received:
    0
    Ours was doing that for the longest and it turns out it was the provider, Broadvox.
     
  3. KerryG

    KerryG Active Member

    Joined:
    Jun 19, 2009
    Messages:
    960
    Likes Received:
    0
    We have seen this happen with certain firmware versions on routers too.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. Billy1

    Joined:
    Dec 3, 2009
    Messages:
    1
    Likes Received:
    0
    This is a problem I having also. Outgoing calls will only last just over 10 minutes - has anyone got a solution :cry:
     
  5. wzaatar

    Joined:
    Aug 1, 2007
    Messages:
    90
    Likes Received:
    0
    I think this is the same problem as the one I flagged in this thread: http://www.3cx.com/forums/ack-is-not-received-error-12625.html
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  6. KerryG

    KerryG Active Member

    Joined:
    Jun 19, 2009
    Messages:
    960
    Likes Received:
    0
    It is absolutely impossible to help anyone solve these problems without exact hardware configurations including the firewall and router models and firmware versions as well as copies of relevant sections of the server activity log.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  7. wzaatar

    Joined:
    Aug 1, 2007
    Messages:
    90
    Likes Received:
    0
    Agree, although I suspect that this has to do with the PBX not received an acknowledgment message, I did try googling the forum; many people have been reporting this '30 seconds' disconnect message throughout.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.