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incoming call no audio

Discussion in '3CX Phone System - General' started by ksantella, Sep 20, 2007.

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  1. ksantella

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    Well,

    I had this issue before and was resolved when I loaded previous version. I loaded new version (2434) and I got it again. Here is what happens.

    Incoming calls no audio. If I place the call on hold then pick it up again the audio is there until 30 seconds when the call drops. I will place my firewall / NAT settings but this has not been changed. One thing I notice is that my STUN used to resolve to address:5060 now its a number in the 10000's. Also, I am getting Cant send RTP stream to 0.0.0.0:10000.

    All outgoing calls work well. I have listed below my firewall settings followed by logs of one incoming and one outgoing call for review. Thanks for the help.

    Kevin
    # Service Name Start Port End Port Server IP Address
    1 VOIP-TFTP 69 69 192.168.1.2
    2 VOIP-SIP 5060 5061 192.168.1.2
    3 VOIP-RTP 8000 9998 192.168.1.2
    4 PBX 5480 5482 192.168.1.2
    5 VOIP-STUN 3478 3478 192.168.1.2
    6 VOIP-INTERNAL 7000 7500 192.168.1.2
    7 VOIP_VOICE 10000 20000 192.168.1.2


    outgoing call and STUN

    09:02:22.328 StunClient::process [CM115002] STUN resolved external IP=71.251.126.83:19604 by server 64.69.76.23
    08:57:53.156 StratInOut::eek:nHangUp [CM104007] Call(32): Call from Ext.301 to 17325171151 has been terminated by Ext.301; cause: CANCEL; from IP:192.168.1.6
    08:57:21.562 CallConf::eek:nProvisional [CM103003] Call(32): Ln:10000@junction is ringing
    08:57:18.093 CallConf::eek:nIncoming [CM103002] Call(32): Incoming call from 301 (Ext.301) to sip:17325171151@192.168.1.2

    incoming call
    08:49:45.781 MediaServerReporting::RTPReceiver [MS105000] Call(30) Ext.301: No RTP packets were received on 0000003B@:remoteAddr=192.168.1.6:16466,extAddr=0.0.0.0:0,localAddr=192.168.1.2:7058
    08:49:45.765 StratLink::eek:nHangUp [CM104001] Call(30): Ext.301 hung up call; cause: BYE; from IP:192.168.1.6
    08:49:45.640 CallLegImpl::eek:nConnected [CM103001] Call(30): Created audio channel for Ln:10000@junction (66.227.100.16:10878) with Media Server (71.251.126.83:10058)
    08:49:45.625 StratInOut::eek:nConnected [CM104005] Call(30): Setup completed for call from Ext.301 to Ln:10000@junction
    08:49:45.625 CallLegImpl::eek:nConnected [CM103001] Call(30): Created audio channel for Ext.301 (192.168.1.6:16466) with Media Server (192.168.1.2:7058)
    08:49:20.265 CallConf::eek:nProvisional [CM103003] Call(30): Ln:10000@junction is ringing
    08:49:17.843 CallConf::eek:nIncoming [CM103002] Call(30): Incoming call from 301 (Ext.301) to sip:17329270829@192.168.1.2
     
  2. Urbok

    Urbok New Member

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    edit the extension and try to set the flag "is external" on the advanced option tab.
    let me know if this works.
     
  3. dete

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    I have the same Problem

    It happent only with the client that are over internet
     
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