Greetings, Our client is facing issues with incoming calls. Once the required extension is dialled in the IVR, its not connecting to the extension. It will do any of the following: keeps on palying hold music, enters the voicemail, keeps on repeating IVR or will say destination doesnt exist. It we try 10 times, it will connect properly approximately for 2 times. Please check the link for the Support info files, when I replicated the issue by calling from the number +971 50743xxxx to number +9712585xxxx. I made 5 call attempts from number +971 50743xxxx. 1. I entered ext. 105 and it got connected properly. 2. I entered ext. 201, IVR repeated and again entered 201, IVR repeated. 3. I entered ext. 104 and destination not exist. 4. I entered ext. 117 and HOLD music/Voicemail 5. I entered ext. 201 and IVR keeps on repeating. Please review the support files and advise. Best Regards, Martin George.