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Incoming calls being dropped?

Discussion in '3CX Phone System - General' started by chaznsc, Aug 5, 2016.

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  1. chaznsc

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    Hello,
    We are running a windows box and 3cx version 14. This morning all calls are receiving the message in a brittish accent "SORRY, OUR OFFICES ARE CLOSED, PLEASE TRY LATER". I have checked the services, updates, done a cold boot and nothing is working. Outgoing calls are fine.

    Here is a snipped from the AL:

    05-Aug-2016 09:17:11.141 Leg L:3.2[Ivr] is terminated: Cause: BYE from PBX
    05-Aug-2016 09:17:11.141 [CM503008]: Call(C:3): Call is terminated
    05-Aug-2016 09:17:11.141 Leg L:3.1[Line:10000<<+17069556668] is terminated: Cause: BYE from 216.82.224.202:5060
    05-Aug-2016 09:17:07.002 [CM503007]: Call(C:3): Ivr:HOL has joined, contact <sip:HOL@127.0.0.1:5483>
    05-Aug-2016 09:17:07.002 [CM503007]: Call(C:3): Line:10000<<+17069556668 has joined, contact <sip:mad:216.82.224.202:5060>
    05-Aug-2016 09:17:07.001 L:3.2[Ivr] has joined to L:3.1[Line:10000<<+17069556668]
    05-Aug-2016 09:17:06.851 [CM503025]: Call(C:3): Calling T:Ivr:HOL@[Dev:sip:HOL@127.0.0.1:5483;rinstance=b3f9fb5253fba4bb] for L:3.1[Line:10000<<+17069556668]
    05-Aug-2016 09:17:06.802 [CM503027]: Call(C:3): From: Line:10000<<+17069556668 ("WIRELESS CALLER :Main Number" <sip:+17069556668@voice.wrtoole.com:5060>) to T:Ivr:HOL@[Dev:sip:HOL@127.0.0.1:5483;rinstance=b3f9fb5253fba4bb]
    05-Aug-2016 09:17:06.802 [CM503004]: Call(C:3): Route 1: from L:3.1[Line:10000<<+17069556668] to T:Ivr:HOL@[Dev:sip:HOL@127.0.0.1:5483;rinstance=b3f9fb5253fba4bb]
    05-Aug-2016 09:17:06.802 [CM505003]: Provider:[Bandwidth] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:23.31.122.235:5060]
    05-Aug-2016 09:17:06.802 [CM503001]: Call(C:3): Incoming call from Line:10000<<+17069556668 to <sip:HOL@10.0.0.16:5060>
    05-Aug-2016 09:17:06.802 Line limit check: Current # of calls for line Lc:10000(@Bandwidth[<sip:mad:216.82.224.202:5060>]) is 1; limit is 5
    05-Aug-2016 09:17:06.801 [MS006000] C:3.1: connection address is enforced to 23.31.122.235
    05-Aug-2016 09:17:06.800 [CM503012]: Inbound outside specific hours rule (Main Number) for 10000 forwards to DN:HOL
    05-Aug-2016 09:16:16.884 Leg L:2.2[Line:10000>>+18032797799] is terminated: Cause: BYE from PBX
    05-Aug-2016 09:16:16.884 [CM503008]: Call(C:2): Call is terminated
    05-Aug-2016 09:16:16.883 Leg L:2.1[Extn] is terminated: Cause: BYE from 10.0.0.189:5062
    05-Aug-2016 09:15:50.723 Currently active calls - 1: [2]
    05-Aug-2016 09:15:32.650 [CM503007]: Call(C:2): Line:10000>>+18032797799 has joined, contact <sip:mad:216.82.224.202:5060>
    05-Aug-2016 09:15:32.650 [CM503007]: Call(C:2): Extn:204 has joined, contact <sip:204@10.0.0.189:5062>
    05-Aug-2016 09:15:32.649 L:2.2[Line:10000>>+18032797799] has joined to L:2.1[Extn]
    05-Aug-2016 09:15:27.785 [CM505003]: Provider:[Bandwidth] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:23.31.122.235:5060]
    05-Aug-2016 09:15:27.007 [CM503025]: Call(C:2): Calling T:Line:10000>>+18032797799@[Dev:sip:216.82.224.202:5060] for L:2.1[Extn]
    05-Aug-2016 09:15:27.006 [MS006000] C:2.2: connection address is enforced to 23.31.122.235
    05-Aug-2016 09:15:26.956 [CM503027]: Call(C:2): From: Extn:204 ("Erik Hammarlund" <sip:204@10.0.0.16:5060>) to T:Line:10000>>+18032797799@[Dev:sip:216.82.224.202:5060]
    05-Aug-2016 09:15:26.956 [CM503004]: Call(C:2): Route 1: from L:2.1[Extn] to T:Line:10000>>+18032797799@[Dev:sip:216.82.224.202:5060]
    05-Aug-2016 09:15:26.956 Line limit check: Current # of calls for line Lc:10000(@Bandwidth[<sip:mad:216.82.224.202:5060>]) is 0; limit is 5
    05-Aug-2016 09:15:26.956 Call(C:2): Call from Extn:204 to 18032797799 matches outbound rule 'Bandwidth 11'
    05-Aug-2016 09:15:26.956 [CM503001]: Call(C:2): Incoming call from Extn:204 to <sip:18032797799@10.0.0.16:5060>
    05-Aug-2016 09:12:42.477 Leg L:1.2[Ivr] is terminated: Cause: BYE from PBX
    05-Aug-2016 09:12:42.477 [CM503008]: Call(C:1): Call is terminated
    05-Aug-2016 09:12:42.476 Leg L:1.1[Line:10000<<+17069556668] is terminated: Cause: BYE from 216.82.224.202:5060
    05-Aug-2016 09:12:33.884 [CM503007]: Call(C:1): Ivr:HOL has joined, contact <sip:HOL@127.0.0.1:5483>
    05-Aug-2016 09:12:33.884 [CM503007]: Call(C:1): Line:10000<<+17069556668 has joined, contact <sip:mad:216.82.224.202:5060>
    05-Aug-2016 09:12:33.883 L:1.2[Ivr] has joined to L:1.1[Line:10000<<+17069556668]
    05-Aug-2016 09:12:33.732 [CM503025]: Call(C:1): Calling T:Ivr:HOL@[Dev:sip:HOL@127.0.0.1:5483;rinstance=b3f9fb5253fba4bb] for L:1.1[Line:10000<<+17069556668]
    05-Aug-2016 09:12:33.713 [CM503027]: Call(C:1): From: Line:10000<<+17069556668 ("WIRELESS CALLER :Main Number" <sip:+17069556668@voice.wrtoole.com:5060>) to T:Ivr:HOL@[Dev:sip:HOL@127.0.0.1:5483;rinstance=b3f9fb5253fba4bb]
    05-Aug-2016 09:12:33.712 [CM503004]: Call(C:1): Route 1: from L:1.1[Line:10000<<+17069556668] to T:Ivr:HOL@[Dev:sip:HOL@127.0.0.1:5483;rinstance=b3f9fb5253fba4bb]
    05-Aug-2016 09:12:33.712 [CM505003]: Provider:[Bandwidth] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:23.31.122.235:5060]
    05-Aug-2016 09:12:33.712 [CM503001]: Call(C:1): Incoming call from Line:10000<<+17069556668 to <sip:HOL@10.0.0.16:5060>
    05-Aug-2016 09:12:33.712 Line limit check: Current # of calls for line Lc:10000(@Bandwidth[<sip:mad:216.82.224.202:5060>]) is 1; limit is 5
    05-Aug-2016 09:12:33.624 [MS006000] C:1.1: connection address is enforced to 23.31.122.235
     
  2. leejor

    leejor Well-Known Member

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    Well...it would appear that is where 3CX thinks it should send the calls (assuming HOL is the office closed announcement). Were any recent changes made to routing?
    Do you actually use this recording, or some other recording when the office is closed?
    If so, could the original recording not be available?
    Has the system time changed, so that 3CX "thinks" the office is closed?
     
  3. chaznsc

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    Well, the vendor set up today as Labor Day! Completely threw me off. Thank you for responding!
     
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