Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Incoming Calls Dropped - Cause: 487

Discussion in 'Windows' started by Dompat, Feb 17, 2015.

Thread Status:
Not open for further replies.
  1. Dompat

    Joined:
    Feb 17, 2015
    Messages:
    1
    Likes Received:
    0
    Hi,

    Just wondering if any of you would have any ideas regarding this situation. We've installed the system a couple of weeks ago and now some random incoming calls are dropped for some reason. We're using a very basic setup with just a couple of phones that all ring at the same time (ring group 800) every time someone calls that office. Every once in a while a call will reach the system but fail to make it to the phones, with same error message. I'll post the logs in here if anyone ever had this problem or has an idea let me know. I just turned on ''Verbose'' in the log settings so I'll probably have more info in a couple days.

    Grrandstream GXW4104
    3cx V10
    Win7 32



    14:44:27.765|.\Line.cpp(357)|Log2||LineCfg::getInboundTarget:[CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to DN:800<br>

    14:44:27.789|.\CallCtrl.cpp(346)|Log2||CallCtrl::eek:nIncomingCall:[CM503001]: Call(2748): Incoming call from 5149843954@(Ln.10000@grandstrea) to <sip:800@192.168.22.251:5060><br>

    14:44:27.790|.\Line.cpp(1452)|Log2||Line::printEndpointInfo:[CM505002]: Gateway:[grandstrea] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream GXW4104 (HW 2.0, Ch:4) 1.3.4.13] PBX contact: [sip:10000@192.168.22.251:5060]<br>

    14:44:27.792|.\CallCtrl.cpp(529)|Log3||CallCtrl::eek:nSelectRouteReq:[CM503010]: Making route(s) to <sip:800@192.168.22.251:5060><br>

    14:44:27.795|.\CallCtrl.cpp(708)|Log2||CallCtrl::eek:nSelectRouteReq:[CM503004]: Call(2748): Route 1: RingAll800[Ext.101,Ext.102,Ext.103,Ext.104,Ext.105]@[Dev:sip:101@192.168.22.240:5060,Dev:sip:102@192.168.22.242:5060,Dev:sip:103@192.168.22.241:5060,Dev:sip:104@192.168.22.243:5060,Dev:sip:105@192.168.22.246:5060;user=phone]<br>

    14:44:27.819|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(2748): Calling RingAll800[Ext.101,Ext.102,Ext.103,Ext.104,Ext.105]@[Dev:sip:101@192.168.22.240:5060]<br>

    14:44:27.827|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(2748): Calling RingAll800[Ext.101,Ext.102,Ext.103,Ext.104,Ext.105]@[Dev:sip:102@192.168.22.242:5060]<br>

    14:44:27.835|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(2748): Calling RingAll800[Ext.101,Ext.102,Ext.103,Ext.104,Ext.105]@[Dev:sip:103@192.168.22.241:5060]<br>

    14:44:27.843|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(2748): Calling RingAll800[Ext.101,Ext.102,Ext.103,Ext.104,Ext.105]@[Dev:sip:104@192.168.22.243:5060]<br>

    14:44:27.851|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(2748): Calling RingAll800[Ext.101,Ext.102,Ext.103,Ext.104,Ext.105]@[Dev:sip:105@192.168.22.246:5060;user=phone]<br>

    14:44:27.899|.\CallLeg.cpp(315)|Log3||CallLeg::eek:nAnswer:[CM503002]: Call(2748): Alerting sip:105@192.168.22.246:5060;user=phone<br>

    14:44:27.899|.\Extension.cpp(1407)|Log3||Extension::printEndpointInfo:[CM505001]: Ext.105: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Grandstream HT-503 V1.4A 1.0.5.10] PBX contact: [sip:105@192.168.22.251:5060]<br>

    14:44:27.905|.\CallLeg.cpp(315)|Log3||CallLeg::eek:nAnswer:[CM503002]: Call(2748): Alerting sip:102@192.168.22.242:5060<br>

    14:44:27.906|.\Extension.cpp(1407)|Log3||Extension::printEndpointInfo:[CM505001]: Ext.102: Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA942-6.1.3(a)] PBX contact: [sip:102@192.168.22.251:5060]<br>

    14:44:27.930|.\CallLeg.cpp(315)|Log3||CallLeg::eek:nAnswer:[CM503002]: Call(2748): Alerting sip:103@192.168.22.241:5060<br>

    14:44:27.930|.\Extension.cpp(1407)|Log3||Extension::printEndpointInfo:[CM505001]: Ext.103: Device info: Device Identified: [Man: Cisco;Mod: SPA Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Cisco/SPA303-7.4.5] PBX contact: [sip:103@192.168.22.251:5060]<br>

    14:44:27.932|.\CallLeg.cpp(315)|Log3||CallLeg::eek:nAnswer:[CM503002]: Call(2748): Alerting sip:104@192.168.22.243:5060<br>

    14:44:27.933|.\Extension.cpp(1407)|Log3||Extension::printEndpointInfo:[CM505001]: Ext.104: Device info: Device Identified: [Man: Cisco;Mod: SPA Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent:[Cisco/SPA303-7.4.5] PBX contact: [sip:104@192.168.22.251:5060]<br>

    14:44:27.935|.\CallLeg.cpp(315)|Log3||CallLeg::eek:nAnswer:[CM503002]: Call(2748): Alerting sip:101@192.168.22.240:5060<br>

    14:44:27.936|.\Extension.cpp(1407)|Log3||Extension::printEndpointInfo:[CM505001]: Ext.101: Device info: Device Identified: [Man: Cisco;Mod: SPA Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Cisco/SPA303-7.4.6] PBX contact: [sip:101@192.168.22.251:5060]<br>

    14:44:31.142|.\CallCtrl.cpp(885)|Log2||CallCtrl::eek:nLegConnected:[CM503007]: Call(2748): Device joined: sip:10000@192.168.22.248:5064;transport=udp<br>

    14:44:31.144|.\CallCtrl.cpp(885)|Log2||CallCtrl::eek:nLegConnected:[CM503007]: Call(2748): Device joined: sip:102@192.168.22.242:5060<br>

    14:44:31.238|.\CallLeg.cpp(326)|Log2||CallLeg::eek:nFailure:[CM503003]: Call(2748): Call to sip:103@192.168.22.251 has failed; Cause: 487 Request Terminated; from IP:192.168.22.241:5060<br>

    14:44:31.251|.\CallLeg.cpp(326)|Log2||CallLeg::eek:nFailure:[CM503003]: Call(2748): Call to sip:101@192.168.22.251 has failed; Cause: 487 Request Terminated; from IP:192.168.22.240:5060<br>

    14:44:31.262|.\CallLeg.cpp(326)|Log2||CallLeg::eek:nFailure:[CM503003]: Call(2748): Call to sip:104@192.168.22.251 has failed; Cause: 487 Request Terminated; from IP:192.168.22.243:5060<br>

    14:44:31.286|.\CallLeg.cpp(326)|Log2||CallLeg::eek:nFailure:[CM503003]: Call(2748): Call to sip:105@192.168.22.251 has failed; Cause: 487 Request Cancelled; from IP:192.168.22.246:5060<br>

    14:44:32.203|.\Call.cpp(42)|Log3||??:Currently active calls - 1: [2748]<br>

    14:44:50.590|.\Call.cpp(1396)|Log2||Call::Terminate:[CM503008]: Call(2748): Call is terminated<br>





    Any Help would be great. Thanks.
     
  2. craigreilly

    craigreilly Well-Known Member

    Joined:
    Feb 1, 2012
    Messages:
    3,575
    Likes Received:
    305
    It looks to me the call was answered at 102.
    Using PSTN or VoIP?
    Any of the extensions set for special behavior - forward to cell? ring to cell at same time?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.