Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Incoming calls to to specific line instead of group

Discussion in '3CX Phone System - General' started by Brian A, Feb 5, 2018.

Thread Status:
Not open for further replies.
  1. Brian A

    Joined:
    Jan 16, 2018
    Messages:
    4
    Likes Received:
    0
    I have been playing around with this and can't seem to find a solution, does anyone know how to execute this type of call flow?

    When the main line rings, it rings line 1, if a second call comes in it rings line 2, and if a 3rd call comes in rings line 3. The entire team should all be able to see line 1, 2 and 3 on their phones.

    We are using YeaLink T46s.
     
  2. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    11,105
    Likes Received:
    329
    You will have to provide additional information about your set up. Are you using SIP trunks, or a gateway? One trunk group? It sound as if you want to simulate a "key system", which can be done, in a way, depending on the sets features.

    What are you trying to achieve? Call scenarios?.
     
  3. jbryant84

    jbryant84 New Member

    Joined:
    Apr 6, 2016
    Messages:
    109
    Likes Received:
    40
    A prioritised hunt ring group will do this. You won't have the visibility directly, but BLFs showing presence will do it.
     
Thread Status:
Not open for further replies.