Incoming external call pickup using Snom with BLF's

Discussion in '3CX Phone System - General' started by chrischevy, Sep 14, 2010.

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  1. chrischevy

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    Hi,

    Let's say I use extension A.
    My partner uses extension B.
    I have a BLF programmed on my phone for extension B.

    When an external calls comes in on extension B, the BLF light assigned to extension B blinks on my phone (normal so far).
    If I press that BLF while it's blinking, the phone call is lost, instead of being picked up by my phone.

    If I do the same thing with an internal call, I can intercept the call without any problem.

    Does someone have this issue ? is there a way to fix it ?
    I searched the forum but I didn't find anything.

    Thank you
     
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  2. chrischevy

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    Nobody ever experienced this problem ?
     
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  3. archie

    archie Well-Known Member
    3CX Support

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    Logs, logs...
     
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  4. chrischevy

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    Sorry about that. I d'on't have much time for now. Is this any good:

    Code:
    15:13:49.165  [MS105000] C:20.1: No RTP packets were received:remoteAddr=10.0.0.159:63630,extAddr=0.0.0.0:0,localAddr=10.0.0.66:7052
    15:13:47.959  [CM503008]: Call(20): Call is terminated
    15:13:47.918  [CM503020]: Normal call termination. Reason: Terminated
    15:13:47.918  [CM503016]: Call(20): Attempt to reach <sip:1081@127.0.0.1:5060> failed. Reason: Request Terminated
    
     
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  5. archie

    archie Well-Known Member
    3CX Support

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    No, sorry, it doesn't shed enogh light. I would appreciate if you restart your system in verbose logging mode, make that call (that fails) and than collect a support info and send it to my e-mail (arthur at 3cx dot com)
     
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  6. chrischevy

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    I just sent you the requested file.

    Thank you in advance !
     
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  7. archie

    archie Well-Known Member
    3CX Support

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    I need trace file for Call 14. It should be in your log's backup folder.
     
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  8. chrischevy

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    There is a 20MB file named 3CXAssistantServer.exe.102235

    Is that what you need ? if not, can you tell me where I can find it ?

    Thank you
     
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