Incoming Faxes Failing

Discussion in '3CX Phone System - General' started by pogue1000, Jul 21, 2011.

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  1. pogue1000

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    Trying to get the 3cx fax server working on incoming and here is a snippet from my log.
    The error from my PSTN fax machine says "Busy"
    Now if i call my PSTN fax number from my cell phone i hear a beeping
    Just trying to get the faxes emailed to me, "nothing fancy".

    15:02:42.649 [CM503008]: Call(72): Call is terminated
    15:02:30.805 Currently active calls - 1: [72]
    15:01:58.805 Currently active calls - 1: [72]
    15:01:56.993 [CM503007]: Call(72): Device joined: sip:888@192.168.1.10:5100;user=phone
    15:01:56.977 [CM503007]: Call(72): Device joined: sip:aFs7x34333d@px1.nexvortex.com:5060
    15:01:56.977 [CM503002]: Call(72): Alerting sip:888@192.168.1.10:5100;user=phone
    15:01:56.805 [CM503025]: Call(72): Calling @[Dev:sip:888@192.168.1.10:5100;user=phone]
    15:01:56.774 [CM503004]: Call(72): Route 1: @[Dev:sip:888@192.168.1.10:5100;user=phone]
    15:01:56.774 [CM503010]: Making route(s) to <sip:888@192.168.1.10:5060;user=fax>
    15:01:56.758 [CM505003]: Provider:[NexVortex] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:aFs7x34333d@XX.XX.XXX.X:5060]
    15:01:56.758 [CM503001]: Call(72): Incoming call from +1XXXXXXXXXX@(Ln.10001@NexVortex) to <sip:888@192.168.1.10:5060;user=fax>
     
  2. eagle2

    eagle2 Well-Known Member

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    Is your provider supporting T.38 fax ?
    3CX is supporting only T.38 fax to e-mail - this is most probably the reason.

    Regards
     
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  3. pogue1000

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    Yep, I use Nexvortex and I was told they are T38
     
  4. eagle2

    eagle2 Well-Known Member

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    Try searching the forums -- there was a recent post on the problem with faxes from Nexvortex.

    Regards
     
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  5. eapugo

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    Bandwidth requirements for T.38 require the least latency in a connection. If you are using nexVortex, you usually have to request that a specific number gets pinned up for T.38 faxing. Sending a request to the support site usually gets a quick response.
     
  6. netswork

    netswork Active Member

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    +1 to what Eapugo said. You have to email support@nexvortex.com with your account number and DID number and ask them to enable t.38 support. I have still had trouble making it work after that though.
     
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  7. pogue1000

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    Ok guys it is working!

    I had already confirmed my line was setup for t38. Nexvortex has great customer support FYI>

    But i followed this thread
    http://www.3cx.com/forums/fax-server-problem-solution-provided-18484.html

    Most importantly i changed a config file

    as said in one of the posts.
    Re: Fax server problem

    Postby nickybrg » Wed Jan 05, 2011 12:39 am
    You have to configure 3CX FAX SERVER for NAT. If you open the Fax cfg files there, there are comments that you need to uncomment and update.

    C:\ProgramData\3CX\Data\Fax\Cfg

    there are 2 files - open and read them. They should be self explanatory.
     
  8. smokeman

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    I don't have this directory on v10, has it moved, or has this changed...I'm also having nexvortex fax problems.
     
  9. eagle2

    eagle2 Well-Known Member

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    What is your OS?
    The folder is in place. The path quoted applies for server OS.

    Regards
     
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  10. smokeman

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    appologies, I was looking in program files...
     
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