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Incoming problem

Discussion in '3CX Phone System - General' started by amartini, Dec 28, 2007.

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  1. amartini

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    Hi, I configured the 3CX pbx with my voip provider. I can make outgoing calls, but I have a little problem in incoming calls only if the calls are routed to a IVR o Queue. If an incoming call is routed to an IVR, in my mobile phone I see that the call still in connecting. In line status I see the call connected for about 20 seconds, then the call is terminated and then re-connected. After 30 seconds my mobile phone close the call, but the line stay connected. If I route the call to an exension I have no problem. I attached my log:

    ****** call routed to a IVR ********

    02:19:58.503 LineCfg::getInboundTarget :[CM503011]: Inbound out-of-office hours' rule for LN:10002 forwards to DN:811
    02:19:58.443 CallCtrl::eek:nLegConnected :[CM503007]: Call(2): Device joined: sip:dctgateway@xxx.xxx.xxx.227:5060
    02:19:58.443 MediaServerReporting::SetRemoteParty :[MS210003] C:2.1:Answer provided. Connection(transcoding mode):193.193.193.190:22(23)
    02:19:58.253 CallCtrl::eek:nLegConnected :[CM503007]: Call(2): Device joined: sip:
    02:19:58.033 MediaServerReporting::SetRemoteParty :[MS210000] C:2.1:Offer received. RTP connection: xxx.xxx.xxx.229:10026(10027)
    02:19:58.013 CallCtrl::eek:nSelectRouteReq :[CM503004]: Call(2): Calling: IVR:811@[Dev]
    02:19:57.993 CallCtrl::eek:nSelectRouteReq :[CM503010]: Making route(s) to [sip:811@3cx.xxxxxxxx.local:5060]
    02:19:57.873 CallLeg::setRemoteSdp :Remote SDP is set for legC:2.1
    02:19:57.873 Line::printEndpointInfo :[CM505003]: Provider:[ip_04441111177] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.0.243:5060]
    02:19:57.873 LineCfg::getInboundTarget :[CM503011]: Inbound out-of-office hours' rule for LN:10002 forwards to DN:811
    02:19:57.732 CallCtrl::eek:nIncomingCall :[CM503001]: Call(2): Incoming call from 3335557474@(Ln.10002@ip_04441111177) to [sip:811@3cx.xxxxxxxx.local:5060]
    02:19:57.402 LineCfg::getInboundTarget :[CM503011]: Inbound out-of-office hours' rule for LN:10002 forwards to DN:811
    02:19:57.312 CallLeg::eek:nNewCall :[CM500002]: Info on incoming INVITE:
    INVITE sip:04441111177@193.193.193.190:4;rinstance=80565b131d628e6d SIP/2.0
    Via: SIP/2.0/UDP xxx.xxx.xxx.227;branch=z9hG4bK90d.af89a7d1.0
    Via: SIP/2.0/UDP xxx.xxx.xxx.227:6062;branch=z9hG4bK-d87543-a5b28e1b5837ca01-1--d87543-;rport=6062
    Max-Forwards: 16
    Record-Route: [sip:xxx.xxx.xxx.227;ftag=bc9c8d50;lr=on]
    Contact: [sip:dctgateway@xxx.xxx.xxx.227:5060]
    To: "04441111177"[sip:04441111177@sip.xxxxxxxx.it]
    From: "3335557474"[sip:3335557474@xxx.xxx.xxx.227:5060];tag=bc9c8d50
    Call-ID: 55a45b2df9681e30@YzE.
    CSeq: 1 INVITE
    Session-Expires: 100
    Min-SE: 90
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE
    Supported: timer
    Content-Length: 0


    02:19:57.182 Call::Terminate :[CM503008]: Call(1): Call is terminated
    02:19:57.131 Call::Terminate :[CM503008]: Call(1): Call is terminated
    02:19:57.031 LineCfg::getInboundTarget :[CM503011]: Inbound out-of-office hours' rule for LN:10002 forwards to DN:811
    02:19:33.067 CallLeg::eek:nConfirmed :Session 51 of leg C:1.1 is confirmed
    02:19:32.827 LineCfg::getInboundTarget :[CM503011]: Inbound out-of-office hours' rule for LN:10002 forwards to DN:811
    02:19:32.766 CallCtrl::eek:nLegConnected :[CM503007]: Call(1): Device joined: sip:dctgateway@xxx.xxx.xxx.227:5060
    02:19:32.756 MediaServerReporting::SetRemoteParty :[MS210003] C:1.1:Answer provided. Connection(transcoding mode):193.193.193.190:20(21)
    02:19:32.716 CallCtrl::eek:nLegConnected :[CM503007]: Call(1): Device joined: sip:
    02:19:32.676 CallCtrl::eek:nSelectRouteReq :[CM503004]: Call(1): Calling: IVR:811@[Dev]
    02:19:32.646 CallCtrl::eek:nSelectRouteReq :[CM503010]: Making route(s) to [sip:811@3cx.xxxxxxxx.local:5060]
    02:19:32.646 MediaServerReporting::SetRemoteParty :[MS210000] C:1.1:Offer received. RTP connection: xxx.xxx.xxx.228:10042(10043)
    02:19:32.636 CallLeg::setRemoteSdp :Remote SDP is set for legC:1.1
    02:19:32.636 Line::printEndpointInfo :[CM505003]: Provider:[ip_04441111177] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.0.243:5060]
    02:19:32.636 LineCfg::getInboundTarget :[CM503011]: Inbound out-of-office hours' rule for LN:10002 forwards to DN:811
    02:19:32.406 CallCtrl::eek:nIncomingCall :[CM503001]: Call(1): Incoming call from 3335557474@(Ln.10002@ip_04441111177) to [sip:811@3cx.xxxxxxxx.local:5060]
    02:19:32.306 LineCfg::getInboundTarget :[CM503011]: Inbound out-of-office hours' rule for LN:10002 forwards to DN:811
    02:19:32.196 CallLeg::eek:nNewCall :[CM500002]: Info on incoming INVITE:
    INVITE sip:04441111177@193.193.193.190:4;rinstance=80565b131d628e6d SIP/2.0
    Via: SIP/2.0/UDP xxx.xxx.xxx.227;branch=z9hG4bK97fd.726f6b05.0
    Via: SIP/2.0/UDP xxx.xxx.xxx.227:6062;branch=z9hG4bK-d87543-1fa0321b9155f754-1--d87543-;rport=6062
    Max-Forwards: 16
    Record-Route: [sip:xxx.xxx.xxx.227;ftag=868bd839;lr=on]
    Contact: [sip:dctgateway@xxx.xxx.xxx.227:5060]
    To: "04441111177"[sip:04441111177@sip.xxxxxxxx.it]
    From: "3335557474"[sip:3335557474@xxx.xxx.xxx.227:5060];tag=868bd839
    Call-ID: 5313f7031d63e204@YzE.
    CSeq: 1 INVITE
    Session-Expires: 100
    Min-SE: 90
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE
    Supported: timer
    Content-Length: 0

    *********** call routed to an extension **************

    02:30:28.690 Call::Terminate :[CM503008]: Call(1): Call is terminated
    02:30:28.610 LineCfg::getInboundTarget :[CM503011]: Inbound out-of-office hours' rule for LN:10002 forwards to DN:210
    02:30:14.780 Extension::printEndpointInfo :[CM505001]: Ext.210: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.0.243:5060]
    02:30:14.780 CallCtrl::eek:nAnsweredCall :[CM503002]: Call(1): Alerting sip:210@192.168.0.24:5070;rinstance=d068ef0dd8194324
    02:30:14.439 MediaServerReporting::SetRemoteParty :[MS210002] C:1.2:Offer provided. Connection(transcoding mode): 192.168.0.243:7000(7001)
    02:30:14.399 CallCtrl::eek:nSelectRouteReq :[CM503004]: Call(1): Calling: Ext:210@[Dev:sip:210@192.168.0.24:5070;rinstance=d068ef0dd8194324]
    02:30:14.379 CallCtrl::eek:nSelectRouteReq :[CM503010]: Making route(s) to [sip:210@3cx.xxxxxxxx.local:5060]
    02:30:14.379 MediaServerReporting::SetRemoteParty :[MS210000] C:1.1:Offer received. RTP connection: 193.193.136.228:10048(10049)
    02:30:14.379 CallLeg::setRemoteSdp :Remote SDP is set for legC:1.1
    02:30:14.379 Line::printEndpointInfo :[CM505003]: Provider:[ip_04441111177] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] Transport: [sip:192.168.0.243:5060]
    02:30:14.379 LineCfg::getInboundTarget :[CM503011]: Inbound out-of-office hours' rule for LN:10002 forwards to DN:210
    02:30:14.129 CallCtrl::eek:nIncomingCall :[CM503001]: Call(1): Incoming call from 3335557474@(Ln.10002@ip_04441111177) to [sip:210@3cx.xxxxxxxx.local:5060]
    02:30:14.059 LineCfg::getInboundTarget :[CM503011]: Inbound out-of-office hours' rule for LN:10002 forwards to DN:210
    02:30:13.948 CallLeg::eek:nNewCall :[CM500002]: Info on incoming INVITE:
    INVITE sip:04441111177@193.193.193.190:4;rinstance=ef462315de4f0d60 SIP/2.0
    Via: SIP/2.0/UDP 193.193.136.227;branch=z9hG4bKf552.9efcff63.0
    Via: SIP/2.0/UDP 193.193.136.227:6062;branch=z9hG4bK-d87543-564efa4fcd7da940-1--d87543-;rport=6062
    Max-Forwards: 16
    Record-Route: [sip:193.193.136.227;ftag=af959875;lr=on]
    Contact: [sip:dctgateway@193.193.136.227:5060]
    To: "04441111177"[sip:04441111177@sip.xxxxxxxx.it]
    From: "3335557474"[sip:3335557474@193.193.136.227:5060];tag=af959875
    Call-ID: bb21bc44d216b82f@YzE.
    CSeq: 1 INVITE
    Session-Expires: 100
    Min-SE: 90
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE
    Supported: timer
    Content-Length: 0

    Please help me soon that I need to buy the product.

    Thank you
     
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