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Incoming Route

Discussion in '3CX Phone System - General' started by techs221, Feb 13, 2017.

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  1. techs221

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    Hello All

    I have my sip trunk setup and I can call out from my phone, but I can not receive any incoming calls at all.

    I have an incoming route coming in to a call group nothing happens, I also tried to an extension as well with nothing.

    Any help getting the incoming route working would be great thanks
     
  2. GiannosC_3CX

    GiannosC_3CX Guest

    Hi techs,

    Did you run the firewall checker? Please run the firewall checker and let us know if it passed.
     
  3. techs221

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    Ok it tells me that the port forwarding is not configured these are the ports I have configured for the server

    tcd/udp 5060-6000
    UDP 9000-6900
    TCP 80
    TCP 443

    id there a different port I need to be forwarding for the incoming to work right
     
  4. GiannosC_3CX

    GiannosC_3CX Guest

  5. techs221

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    I have forward all of the right ports and the firewall checker is still failing but I can get to my server from outside the lan
     
  6. leejor

    leejor Well-Known Member

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    Does the 3CX Activity log actually show the incoming call, is it getting that far?
     
  7. techs221

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    No I do not have anything in my activity log at all
     
  8. techs221

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    these are all the ports I have pointed to my server
     

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  9. techs221

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    Also I was using Elastix phone server prior and that was working good so I am not sure why this wouldn't be working
     
  10. leejor

    leejor Well-Known Member

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    Is registration successful? Can your provider confirm that they have the correct information to route calls to you?
     
  11. techs221

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    Yes registration is successful and I can make calls just fine I just can't get any calls coming in
     
  12. GiannosC_3CX

    GiannosC_3CX Guest

    Hi tech221,

    I have sent you p.m.
     
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