sanketgroup
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- Jun 28, 2012
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Hello
Whenever we make Outside calls, call duration starts immediately as soon as it goes out to network.
Means, if we call any cell phone or outside call, call duration starts as soon as it starts ringing dialed number.
So even if called party is not picking up the phone and just ringing, 3cx count those seconds in call duration.
3cx should count call duration only from when called party has picked up the call.
Internal calls are working well. Extension to Extension calls has no such issue.
I am using patton gateway for outside calls via PRI line.
Thanx
Whenever we make Outside calls, call duration starts immediately as soon as it goes out to network.
Means, if we call any cell phone or outside call, call duration starts as soon as it starts ringing dialed number.
So even if called party is not picking up the phone and just ringing, 3cx count those seconds in call duration.
3cx should count call duration only from when called party has picked up the call.
Internal calls are working well. Extension to Extension calls has no such issue.
I am using patton gateway for outside calls via PRI line.
Thanx