Hallo all at 3CX, Could someone explain to me as to why the 'User Status' presentation does not reflect the actuall status of the user, i.e. place a hardphone in to 'DND' via *61 and it ceases to recieve incoming calls yet wherever a status presentaion exists whether it be within the 'Extension Status' on the 3cx management console or somewhere with a BLF, the 'User Status' remains 'Available'. My extension 225 has just been placed in to 'DND' and confirmed by the voice prompt, yet the status is... *** Registered 225 Available In Test1 - Test1 Whilst I am on the subject, something else I fail to understand but how, in the 3cx console, can an extension status be 'Not Registered' and again 'Available'. *** Not Registered 100 Available OUT Test2 - Test2 Any answers appreciated, please get back to me if further information is needed. ps I am currently running the V10 SP3 although the above occured in the previous V9, possibly earlier. Antler.