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Information Sorting on the Presence Information

Discussion in 'Windows' started by Enoch, Apr 30, 2015.

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  1. Enoch

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    Is there a way to sort the information presented within the Presence Information window? I have try clicking on the column headers and that doesn't seem to do anything.

    From a manager's point of view, the ability to sort would greatly make the Presence Information window more useful. Example of how sorting would help:

    - In Queue Calls, sort the list of agents by Agent Status so it is easier to see who is logged in at the moment.
    - In Active Calls, sort the list of calls by Duration so it is easier to see which calls have been going on for the longest.
     
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