Initiate call from Voicemail

Discussion in '3CX Phone System - General' started by jlag, Aug 4, 2013.

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  1. jlag

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    Hello all.

    I have checked the "Enable outgoing calls in Voicemail menu" setting in the Settings->General->Global Options tab, but each time I dial in to VM and try this system reports that the "call transfer failed". I am not sure why, I am following my outbound rules and have an available trunk.
     
  2. jpillow

    jpillow Well-Known Member

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    Re: Selective VOIP forwarder.

    Dialing through VM is the correct route you want to take, however you will now need to trouble shoot the tdo yo ansfer failed. What do you see in the server activity log?
     
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  3. jlag

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    Re: Initiate call from Voicemail.

    The ole' "No known route to target" @ 10:29:23.347.

    ***UPDATE: Call transfer succeeds if I am calling in to VM using an internal extension. I will post that log in a few minutes.

    Below, unsuccessful attempt from external (dialing in to VM on trunk through Auto Attendant):
    Code:
    10:29:32.926  [CM503008]: Call(27): Call is terminated
    10:29:23.676  [MS210005] C:27.3:Answer provided. Connection(proxy mode):127.0.0.1:7090(7091)
    10:29:23.676  [MS210001] C:27.1:Answer received. RTP connection[unsecure]: 34.111.231.222:44550(44551)
    10:29:23.676  Remote SDP is set for legC:27.1
    10:29:23.551  [MS210004] C:27.1:Offer provided. Connection(proxy mode): 21.234.12.61:9038(9039)
    10:29:23.551  [MS210000] C:27.3:Offer received. RTP connection: 127.0.0.1:40648(40649)
    10:29:23.551  Remote SDP is set for legC:27.3
    [b]10:29:23.347  [CM503016]: Call(27): Attempt to reach <sip:62122345678@127.0.0.1:5060;user=undefined> failed. Reason: Not Found
    10:29:23.347  [CM503014]: Call(27): No known route to target: <sip:62122345678@127.0.0.1:5060;user=undefined>
    10:29:23.332  [CM503010]: Making route(s) to <sip:62122345678@127.0.0.1:5060;user=undefined>[/b]
    10:29:23.332  Refer: from=<sip:9999@127.0.0.1:5060>;tag=7015de5e; to="XXX XXXXXX   :4062223409"<sip:6028837263@127.0.0.1:5060>;tag=89365a3d; RefTo=<sip:62122345678@127.0.0.1:5060;user=undefined>
    10:29:23.113  [MS210003] C:27.3:Answer provided. Connection(transcoding mode[unsecure]):127.0.0.1:7090(7091)
    10:29:23.113  [MS210001] C:27.1:Answer received. RTP connection[unsecure]: 34.111.231.222:44550(44551)
    10:29:23.113  Remote SDP is set for legC:27.1
    10:29:22.988  [MS210002] C:27.1:Offer provided. Connection(transcoding mode): 21.234.12.61:9038(9039)
    10:29:22.988  [MS210000] C:27.3:Offer received. RTP connection: 127.0.0.1:40648(40649)
    10:29:22.988  Remote SDP is set for legC:27.3
    10:29:14.222  Currently active calls - 1: [27]
    10:28:42.222  Currently active calls - 1: [27]
    10:28:37.988  [MS210005] C:27.3:Answer provided. Connection(proxy mode):127.0.0.1:7090(7091)
    10:28:37.988  [MS210001] C:27.1:Answer received. RTP connection[unsecure]: 34.111.231.222:44550(44551)
    10:28:37.988  Remote SDP is set for legC:27.1
    10:28:37.879  [CM503007]: Call(27): Device joined: sip:9999@127.0.0.1:40600;rinstance=e8f525a332149bd6
    10:28:37.863  [MS210004] C:27.1:Offer provided. Connection(proxy mode): 21.234.12.61:9038(9039)
    10:28:37.863  [MS210000] C:27.3:Offer received. RTP connection: 127.0.0.1:40648(40649)
    10:28:37.863  Remote SDP is set for legC:27.3
    10:28:37.863  [CM505001]: Ext.9999: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:9999@127.0.0.1:5060]
    10:28:37.863  [CM503002]: Call(27): Alerting sip:9999@127.0.0.1:40600;rinstance=e8f525a332149bd6
    10:28:37.707  [CM503025]: Call(27): Calling Ext:Ext.9999@[Dev:sip:9999@127.0.0.1:40600;rinstance=e8f525a332149bd6]
    10:28:37.644  [CM503004]: Call(27): Route 1: Ext:Ext.9999@[Dev:sip:9999@127.0.0.1:40600;rinstance=e8f525a332149bd6]
    10:28:37.644  [CM503010]: Making route(s) to <sip:9999@127.0.0.1:5060>
    10:28:37.644  Refer: from=<sip:8000@127.0.0.1:5060>;tag=23686e38; to="XXX XXXXXX   :4062223409"<sip:6028837263@127.0.0.1:5060>;tag=e442500e; RefTo=<sip:9999@127.0.0.1:5060>
    10:28:37.426  [MS210003] C:27.2:Answer provided. Connection(transcoding mode[unsecure]):127.0.0.1:7088(7089)
    10:28:37.426  [MS210001] C:27.1:Answer received. RTP connection[unsecure]: 34.111.231.222:44550(44551)
    10:28:37.426  Remote SDP is set for legC:27.1
    10:28:37.301  [MS210002] C:27.1:Offer provided. Connection(transcoding mode): 21.234.12.61:9038(9039)
    10:28:37.301  [MS210000] C:27.2:Offer received. RTP connection: 127.0.0.1:40646(40647)
    10:28:37.301  Remote SDP is set for legC:27.2
    10:28:25.926  Session 10819 of leg C:27.1 is confirmed
    10:28:25.816  [CM503007]: Call(27): Device joined: sip:8000@127.0.0.1:40600;rinstance=f0f2a71ca350af73
    10:28:25.816  [CM503007]: Call(27): Device joined: sip:FOO_DID@pbx6.foopbx.com:5060
    10:28:25.816  [MS210005] C:27.1:Answer provided. Connection(proxy mode):21.234.12.61:9038(9039)
    10:28:25.801  [MS210001] C:27.2:Answer received. RTP connection[unsecure]: 127.0.0.1:40646(40647)
    10:28:25.801  Remote SDP is set for legC:27.2
    10:28:25.801  [CM505001]: Ext.8000: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:8000@127.0.0.1:5060]
    10:28:25.801  [CM503002]: Call(27): Alerting sip:8000@127.0.0.1:40600;rinstance=f0f2a71ca350af73
    10:28:25.597  [CM503025]: Call(27): Calling Ext:Ext.8000@[Dev:sip:8000@127.0.0.1:40600;rinstance=f0f2a71ca350af73]
    10:28:25.597  [MS210004] C:27.2:Offer provided. Connection(proxy mode): 127.0.0.1:7088(7089)
    10:28:25.551  [CM503004]: Call(27): Route 1: Ext:Ext.8000@[Dev:sip:8000@127.0.0.1:40600;rinstance=f0f2a71ca350af73]
    10:28:25.551  [CM503010]: Making route(s) to <sip:8000@172.16.0.120:5060>
    10:28:25.551  [MS210000] C:27.1:Offer received. RTP connection: 34.111.231.222:44550(44551)
    10:28:25.551  Remote SDP is set for legC:27.1
    10:28:25.551  [CM505003]: Provider:[AceNet] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [foopbx] PBX contact: [sip:FOO_DID@21.234.12.61:5060]
    10:28:25.551  [CM503001]: Call(27): Incoming call from 6028837263@(Ln.10009@AceNet) to <sip:8000@172.16.0.120:5060>
    10:28:25.472  [CM503012]: Inbound any hours rule (4062223409) for 10009 forwards to DN:8000
    10:28:25.472  Looking for inbound target: called=4062223409; caller=6028837263
    10:28:25.472  [CM500002]: Info on incoming INVITE:
      INVITE sip:4062223409@21.234.12.61 SIP/2.0
      Via: SIP/2.0/UDP 34.111.231.222:5060;branch=z9hG4bK3a72b0b3;rport=5060
      Max-Forwards: 70
      Contact: <sip:6028837263@34.111.231.222:5060>
      To: <sip:4062223409@21.234.12.61>
      From: "XXX XXXXXX   "<sip:6028837263@34.111.231.222>;tag=as0d1d8a18
      Call-ID: 54c4aa4223492d3d1a0259723d34c87d@34.111.231.222:5060
      CSeq: 102 INVITE
      Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY, INFO, PUBLISH
      Date: Sun, 04 Aug 2013 14:28:26 GMT
      Supported: replaces, timer
      User-Agent: foopbx
      Content-Length: 0
    
     
  4. jlag

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    Re: Initiate call from Voicemail.

    Successful transfer attempt dialing in to VM from internal extension:

    Code:
    12:45:49.972  [CM503008]: Call(31): Call is terminated
    12:45:44.238  Currently active calls - 1: [31]
    12:45:12.238  Currently active calls - 1: [31]
    12:44:44.676  [CM503007]: Call(31): Device joined: sip:5288834674@sipfoo.net:5060
    12:44:44.676  [MS210002] C:31.1:Offer provided. Connection(transcoding mode): 172.16.0.120:7102(7103)
    12:44:44.676  [MS210001] C:31.3:Answer received. RTP connection[unsecure]: 42.42.120.35:7244(7245)
    12:44:44.676  Remote SDP is set for legC:31.3
    12:44:40.238  Currently active calls - 1: [31]
    12:44:26.113  [CM505003]: Provider:[sipfoo] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:5288834674@34.111.231.222:5060]
    12:44:26.113  [CM503002]: Call(31): Alerting sip:5288834674@sipfoo.net:5060
    12:44:24.832  [CM503025]: Call(31): Calling VoIPline:12122345678@(Ln.10010@sipfoo)@[Dev:sip:5288834674@sipfoo.net:5060]
    12:44:24.832  [MS210002] C:31.3:Offer provided. Connection(transcoding mode): 34.111.231.222:9046(9047)
    12:44:24.707  [CM503004]: Call(31): Route 1: VoIPline:12122345678@(Ln.10010@sipfoo)@[Dev:sip:5288834674@sipfoo.net:5060]
    12:44:24.691  [CM503010]: Making route(s) to <sip:62122345678@127.0.0.1:5060;user=undefined>
    12:44:24.691  [CM505001]: Ext.2345: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [CSipSimple_scorpion_mini-16/r2225] PBX contact: [sip:2345@172.16.0.120:5060]
    12:44:24.691  Refer: from=<sip:9999@127.0.0.1:5060>;tag=454e1f46; to="John foobar"<sip:2345@127.0.0.1:5060>;tag=90515e7b; RefTo=<sip:62122345678@127.0.0.1:5060;user=undefined>
    12:44:24.472  [MS210003] C:31.2:Answer provided. Connection(transcoding mode[unsecure]):127.0.0.1:7104(7105)
    12:44:24.472  [MS210000] C:31.2:Offer received. RTP connection: 127.0.0.1:40658(40659)
    12:44:24.472  Remote SDP is set for legC:31.2
    12:44:08.238  Currently active calls - 1: [31]
    12:43:59.316  [MS211000] C:31.1: 172.16.0.95:4002 is delivering DTMF using RTP payload (RFC2833). In-Band DTMF tone detection is disabled for this call segment.
    12:43:53.519  [MS210003] C:31.1:Answer provided. Connection(transcoding mode[unsecure]):172.16.0.120:7102(7103)
    12:43:53.519  [MS210001] C:31.2:Answer received. RTP connection[unsecure]: 127.0.0.1:40658(40659)
    12:43:53.519  Remote SDP is set for legC:31.2
    12:43:53.301  [MS210002] C:31.2:Offer provided. Connection(transcoding mode): 127.0.0.1:7104(7105)
    12:43:53.301  [MS210000] C:31.1:Offer received. RTP connection: 172.16.0.95:4002(4003)
    12:43:53.301  Remote SDP is set for legC:31.1
    12:43:53.129  Session 12030 of leg C:31.1 is confirmed
    12:43:52.926  [CM503007]: Call(31): Device joined: sip:9999@127.0.0.1:40600;rinstance=e8f525a332149bd6
    12:43:52.926  [CM503007]: Call(31): Device joined: sip:2345@172.16.0.95:55290;ob
    12:43:52.926  [MS210003] C:31.1:Answer provided. Connection(transcoding mode[unsecure]):172.16.0.120:7102(7103)
    12:43:52.910  [MS210001] C:31.2:Answer received. RTP connection[unsecure]: 127.0.0.1:40658(40659)
    12:43:52.910  Remote SDP is set for legC:31.2
    12:43:52.910  [CM505001]: Ext.9999: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:9999@127.0.0.1:5060]
    12:43:52.910  [CM503002]: Call(31): Alerting sip:9999@127.0.0.1:40600;rinstance=e8f525a332149bd6
    12:43:52.754  [CM503025]: Call(31): Calling Ext:Ext.9999@[Dev:sip:9999@127.0.0.1:40600;rinstance=e8f525a332149bd6]
    12:43:52.754  [MS210002] C:31.2:Offer provided. Connection(transcoding mode): 127.0.0.1:7104(7105)
    12:43:52.707  [CM503004]: Call(31): Route 1: Ext:Ext.9999@[Dev:sip:9999@127.0.0.1:40600;rinstance=e8f525a332149bd6]
    12:43:52.707  [CM503010]: Making route(s) to <sip:9999@172.16.0.120>
    12:43:52.707  [MS210000] C:31.1:Offer received. RTP connection: 172.16.0.95:4002(4003)
    12:43:52.707  Remote SDP is set for legC:31.1
    12:43:52.691  [CM505001]: Ext.2345: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [CSipSimple_scorpion_mini-16/r2225] PBX contact: [sip:2345@172.16.0.120:5060]
    12:43:52.691  [CM503001]: Call(31): Incoming call from Ext.2345 to <sip:9999@172.16.0.120>
    12:43:52.691  [CM500002]: Info on incoming INVITE:
      INVITE sip:9999@172.16.0.120 SIP/2.0
      Via: SIP/2.0/UDP 172.16.0.95:55290;rport=55290;branch=z9hG4bKPjku5bha2UKIyV0R.6HkyWdWUSpYXE4DLC
      Max-Forwards: 70
      Contact: <sip:2345@172.16.0.95:55290;ob>
      To: <sip:9999@172.16.0.120>
      From: <sip:2345@172.16.0.120>;tag=EUrKuIQmnvQZx62-NsRLwO908ZCa1zQH
      Call-ID: 0SdwYH7qSEMipRyxf927ZRyxYFUMTJal
      CSeq: 29530 INVITE
      Session-Expires: 1800
      Min-SE: 90
      Allow: PRACK, INVITE, ACK, BYE, CANCEL, UPDATE, INFO, SUBSCRIBE, NOTIFY, REFER, MESSAGE, OPTIONS
      Proxy-Authorization: Digest username="2345",realm="3CXPhoneSystem",nonce="414d535c080f15c893:c9b322027a642690996519f0bfe988d8",uri="sip:9999@172.16.0.120",response="1e70b8040524542dfa8d419334b283b5",algorithm=MD5
      Supported: replaces, 100rel, timer, norefersub
      User-Agent: CSipSimple_scorpion_mini-16/r2225
      Content-Length: 0
    
     
  5. jlag

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    I also added 9999 (VM) and 8000 (IVR) to the outbound rule's allowed extensions. No change in the log, transfer still fails.
     
  6. leejor

    leejor Well-Known Member

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    This log would indicate that you have no outbound rules to handle this number.
     
  7. jlag

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    That is what I thought as well. It can handle the route when the source is from an extension though, strips the '6' and prepends the '1' just fine:

    12:44:26.113 [CM503002]: Call(31): Alerting sip:5288834674@sipfoo.net:5060
    12:44:24.832 [CM503025]: Call(31): Calling VoIPline:12122345678@(Ln.10010@sipfoo)@[Dev:sip:5288834674@sipfoo.net:5060]
    12:44:24.832 [MS210002] C:31.3:Offer provided. Connection(transcoding mode): 34.111.231.222:9046(9047)
    12:44:24.707 [CM503004]: Call(31): Route 1: VoIPline:12122345678@(Ln.10010@sipfoo)@[Dev:sip:5288834674@sipfoo.net:5060]
    12:44:24.691 [CM503010]: Making route(s) to <sip:62122345678@127.0.0.1:5060;user=undefined>
     
  8. jlag

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    I got it working by allowing calls from extensions 1000-9999 for the outbound rule. I had 8000 and 9999 allowed before. I wonder what extension it needs in that range. I don't want to open all of them for this OB rule. Process of elimination to follow...
     
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