InPhonex VoIP provider will not register?

Discussion in '3CX Phone System - General' started by harddrive41, Mar 1, 2009.

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  1. harddrive41

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    I signed up for InPhonex VoIP provider last month and set it up in 3cx PBX V7.0.4744.0 and it Registered with no issues. A few days later, the VoIP line unregistered so I reset it and input the information again and it worked fine. I went on vacation for 2 weeks. Sometime during that 2 weeks the InPhonex VoIP line unregistered again..so I when I came home from vacation, I tried to add the InPhonex line again but it will simply not register at all. I checked and rechecked my port fowarding in my Dlink DIR-825 and it looks fine. There is no firewall running on the system itself. I've uninstalled and reinstalled several times including trying the new Beta to no avail, it simply will not register. I also verified that my account is still active and my number works fine with InPhonex. Am at a complete loss. Any ideas?

    Here is a copy of my log after I clear the log and restart all the services:

    19:19:16.109 [CM504001]: Ext.*1: new contact is registered. Contact(s): [sip:*1@127.0.0.1:40000;rinstance=e7372b0f3bc90afe/*1]

    19:19:16.109 [CM504001]: Ext.*0: new contact is registered. Contact(s): [sip:*0@127.0.0.1:40000;rinstance=4f1d4d8cb9f2608d/*0]

    19:19:13.718 [CM504001]: Ext.999: new contact is registered. Contact(s): [sip:999@127.0.0.1:40600;rinstance=54b91f31c5f168f6/999]

    19:19:12.140 [CM504008]: Fax Service: registered as sip:888@192.168.0.114:5060 with contact sip:888@192.168.0.114:5100;user=phone

    19:19:00.828 [CM112000] Media Server is connected

    19:18:58.843 [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone

    19:18:58.343 [CM504010]: Fax Service: unregistered contact sip:888:5100;user=phone

    19:18:57.062 [CM504002]: Ext.999: a contact is unregistered. Contact(s): []

    19:18:56.562 [CM504002]: Ext.999: a contact is unregistered. Contact(s): []

    19:18:55.843 *** Server shut down ***

    19:18:55.843 *** Server started ***

    19:18:55.843 *** Exit Listen ***

    19:18:53.156 [CM504002]: Ext.*1: a contact is unregistered. Contact(s): []

    19:18:53.156 [CM504002]: Ext.*0: a contact is unregistered. Contact(s): []

    19:18:52.656 [CM504002]: Ext.*1: a contact is unregistered. Contact(s): []

    19:18:52.656 [CM504002]: Ext.*0: a contact is unregistered. Contact(s): []

    19:15:18.796 [CM504008]: Fax Service: registered as sip:888@192.168.0.114:5060 with contact sip:888@192.168.0.114:5100;user=phone

    19:10:18.687 [CM504008]: Fax Service: registered as sip:888@192.168.0.114:5060 with contact sip:888@192.168.0.114:5100;user=phone

    19:06:17.265 [CM506004]: STUN request to STUN server 69.0.208.27:3478 has timed out; used Transport: 192.168.0.114:5060

    19:06:14.203 [CM506004]: STUN request to STUN server 69.0.208.27:3478 has timed out; used Transport: 192.168.0.114:5060

    19:06:11.140 [CM506004]: STUN request to STUN server 69.0.208.27:3478 has timed out; used Transport: 192.168.0.114:5060

    19:06:08.078 [CM506004]: STUN request to STUN server 69.0.208.27:3478 has timed out; used Transport: 192.168.0.114:5060

    19:06:05.015 [CM506004]: STUN request to STUN server 75.101.138.128:3478 has timed out; used Transport: 192.168.0.114:5060

    19:06:02.062 IP(s) added:[192.168.0.114]

    19:06:01.953 [CM506004]: STUN request to STUN server 75.101.138.128:3478 has timed out; used Transport: 192.168.0.114:5060

    19:05:59.234 [CM504001]: Ext.*1: new contact is registered. Contact(s): [sip:*1@127.0.0.1:40000;rinstance=f8900d44ab050c75/*1]

    19:05:59.234 [CM504001]: Ext.*0: new contact is registered. Contact(s): [sip:*0@127.0.0.1:40000;rinstance=867c73446d28eb11/*0]

    19:05:58.953 [CM506004]: STUN request to STUN server 75.101.138.128:3478 has timed out; used Transport: 192.168.0.114:5060

    19:05:58.453 [CM504001]: Ext.999: new contact is registered. Contact(s): [sip:999@127.0.0.1:40600;rinstance=6fbf27d94d882ad6/999]

    19:05:55.875 [CM506004]: STUN request to STUN server 75.101.138.128:3478 has timed out; used Transport: 192.168.0.114:5060

    19:05:54.546 [CM112000] Media Server is connected

    19:05:53.218 [CM504008]: Fax Service: registered as sip:888@192.168.0.114:5060 with contact sip:888@192.168.0.114:5100;user=phone

    19:05:52.843 [CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server 75.101.138.128:3478 over Transport 192.168.0.114:5060

    19:05:52.546 [CM501006]: Default Local IP address: [192.168.0.114]

    19:05:52.000 [CM501002]: Version: 7.0.4708.0

    19:05:52.000 [CM501001]: Start 3CX PhoneSystem Call Manager

    19:05:52.000 [CM501007]: *** Started Calls Controller thread ***

    19:05:51.812 Unknown system [DBProvider] tries to connect!
    19:05:51.812 [CM501010]: License Info: Load Failed
     
  2. William400

    William400 Well-Known Member

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    Hi

    The issue is related to STUN resolution.If STUN is not resolved there will be no attempt to register the provider. From your logs.

    STUN request to STUN server 69.0.208.27:3478 has timed out; used Transport: 192.168.0.114:5060

    Will V7.1 you disable the use of STUN. See http://wiki.3cx.com/Home/voip-provider-configuration/general-voip-provider-config-guide
     
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