Install Error

Discussion in '3CX Phone System - General' started by bogart99j, Aug 27, 2012.

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  1. bogart99j

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    I'm trying to perform new install on an XP SP3 PC. The following error is generated when the install package starts installing the main database services. At the bottom of the post, I've included the portion of the install log that seems to be relevant (from just before the "fatal error" message. Any help would be appreciated.

    "There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor"

    John

    ******************
    MSI (s) (C4:F4) [14:25:41:718]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (C4:F4) [14:25:41:718]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
    MSI (s) (C4:F4) [14:25:41:718]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
    MSI (s) (C4:F4) [14:25:41:718]: Restoring environment variables
    MSI (c) (48:28) [14:25:41:718]: Back from server. Return value: 1603
    MSI (c) (48:28) [14:25:41:718]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
    MSI (c) (48:28) [14:25:41:718]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
    Action ended 14:25:41: ExecuteAction. Return value 3.
    MSI (c) (48:28) [14:25:41:718]: Doing action: FatalError
    Action 14:25:41: FatalError.
    Action start 14:25:41: FatalError.
    MSI (c) (48:28) [14:25:41:718]: Note: 1: 2262 2: CustomAction 3: -2147287038
    MSI (c) (48:28) [14:25:41:718]: Transforming table CustomAction.

    MSI (c) (48:5C) [14:25:41:734]: Note: 1: 2262 2: Error 3: -2147287038
    MSI (c) (48:5C) [14:25:41:734]: Transforming table Error.

    Info 2826. Control BottomLine on dialog FatalError extends beyond the boundaries of the dialog to the right by 3 pixels.
    MSI (c) (48:5C) [14:25:41:734]: Note: 1: 2262 2: Binary 3: -2147287038
    MSI (c) (48:5C) [14:25:41:750]: Transforming table Binary.

    MSI (c) (48:5C) [14:25:41:765]: Note: 1: 2262 2: CheckBox 3: -2147287038
    MSI (c) (48:5C) [14:25:41:765]: Transforming table CheckBox.

    Action 14:25:41: FatalError. Dialog created
    MSI (c) (48:5C) [14:25:57:156]: Doing action: AI_SHOW_LOG
    Action 14:25:57: AI_SHOW_LOG.
    Action start 14:25:57: AI_SHOW_LOG.
    MSI (c) (48:5C) [14:25:57:156]: Note: 1: 2262 2: CustomAction 3: -2147287038
    MSI (c) (48:5C) [14:25:57:156]: Transforming table CustomAction.

    MSI (c) (48:5C) [14:25:57:156]: Note: 1: 2262 2: Binary 3: -2147287038
    MSI (c) (48:5C) [14:25:57:171]: Transforming table Binary.

    MSI (c) (48:78) [14:25:57:171]: Invoking remote custom action. DLL: C:\DOCUME~1\admin\LOCALS~1\Temp\MSIDA.tmp, Entrypoint: LaunchLogFile
    Action ended 14:25:57: AI_SHOW_LOG. Return value 1.
    MSI (c) (48:5C) [14:25:57:203]: Doing action: AI_CleanPrereq
    Action 14:25:57: AI_CleanPrereq.
    Action start 14:25:57: AI_CleanPrereq.
    MSI (c) (48:5C) [14:25:57:203]: Note: 1: 2262 2: CustomAction 3: -2147287038
    MSI (c) (48:5C) [14:25:57:203]: Transforming table CustomAction.

    MSI (c) (48:5C) [14:25:57:203]: Note: 1: 2262 2: Binary 3: -2147287038
    MSI (c) (48:5C) [14:25:57:218]: Transforming table Binary.

    MSI (c) (48:18) [14:25:57:218]: Invoking remote custom action. DLL: C:\DOCUME~1\admin\LOCALS~1\Temp\MSIDB.tmp, Entrypoint: CleanPrereq
    Action ended 14:25:57: AI_CleanPrereq. Return value 1.
    Action ended 14:25:57: FatalError. Return value 2.
    Action ended 14:25:57: INSTALL. Return value 3.
    MSI (c) (48:28) [14:25:57:249]: Destroying RemoteAPI object.
    MSI (c) (48:68) [14:25:57:249]: Custom Action Manager thread ending.
     
  2. bogart99j

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    Sorry for the newbie issue... I found the older post and will work through adding 3.5 and the 2005 C++ and determine if that fixes the issue.
     
  3. craigreilly

    craigreilly Well-Known Member

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    I would not recommend XP. As the developers continue enhancing this product, they will write code that doesn't work on XP.
    Although it might install it is not supported according to what I have been told.
     
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  4. craigreilly

    craigreilly Well-Known Member

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    I know the manual says v11 supports XP but check this:

    http://www.3cx.com/blog/releases/3cx-phone-system-version-11-release-candidate-available/
     
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  5. jpillow

    jpillow Well-Known Member

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    Use windows installer 4.5 that will work like a charm, though windows XP is officially supported I do have a few machines out there with XP and have upgraded to V11 and when I've had an issue with one I did get support though, that doesnt mean they will continue to assist as it is no longer a supported OS.
     
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  6. mixig

    mixig Active Member

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    Hi,


    I have also two machines with xp sp3, with windows installer 4.5 everything is workin well, from installation to all the way into production
     
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