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rperreta

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Hi All,

At one point in time I had this up and running last week or so and now I built 2 new servers and I went and did a clean install. I'm struggling with getting it to work for some reason. I'm working with a SIP account and I just need some help with ports I think.

1. What ports should I have open on my firewall? and are they UDP/TCP?
2. If I'm using a private IP do I need to do anything else out of the normal setup?
3. My biggest problem was not being able to call out. However, I can call another extension.

I'm going to scrap the installation and start over... I really like the product and were looking at buying it but I have to prove that it will work for out environment. I'm currently using SPA-841 phones. Anyone that can help I would appreciate it.

thanks
-rich
 
Hi, first thing I would ask is it working locally. Can you dial ext. and talk ect...

Secong we will need to know the firewall you are using. You might need to setup a rule on it pionting the the internal server ip.
 
Have you looked at the 3CX WiKi, between that and the manual they have all of the info you need to configure your router.
 
i had this problem 2 weeks ago, i think. found out there was restrictions from my firewall preventing access to server. :mrgreen:
 
rperreta said:
. If I'm using a private IP do I need to do anything else out of the normal setup?

You mean a Static public IP? A private IP is what you have behind your router.

rperreta said:
3. My biggest problem was not being able to call out. However, I can call another extension.

You might want to provide the 3CX logs showing a failed call and include the registration logs with your VoIP provider. It is showing up as registered in 3CX?

Have you run the 3CX firewall checker?
 
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