Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

INSTRUCTIONS TO TRANSFER CALLS

Discussion in '3CX Phone System - General' started by adriaan, Oct 6, 2009.

Thread Status:
Not open for further replies.
  1. adriaan

    Joined:
    Jul 28, 2009
    Messages:
    16
    Likes Received:
    0
    Can somebody please help with clear instructions on how to transfer an incoming call (answered on the handset connected to the SPA3102) to another phone (eg a softphone on a PC)?

    I tried to search the forum but cannot get any clear help on how to do this.

    Any help will really be appreciated.

    Thks
     
  2. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    11,116
    Likes Received:
    329
    Is the handset (FXS port) set up as an extension off of 3CX or is it answering a call coming in on the 3102's FXO port?
     
  3. adriaan

    Joined:
    Jul 28, 2009
    Messages:
    16
    Likes Received:
    0
    The FXS port is setup as an extension
     
  4. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    11,116
    Likes Received:
    329
    The common way to transfer on an analogue extension on the FXS port is to do a hook flash, get dialtone and then dial the extension you wish to transfer to. You should be able to hang up once you hear it ringing (blind transfer) or wait until they answer, announce the call then hang up. Of course this may not work if certain settings have been changed from the default in the ATA.
     
  5. adriaan

    Joined:
    Jul 28, 2009
    Messages:
    16
    Likes Received:
    0
    Thks for the help. I am relatively new (and stupid?) to the world of PBX and do not know what exactly a "hook flash" means. Can you perhaps explain how I do this?
     
  6. Janek

    Joined:
    Oct 6, 2009
    Messages:
    11
    Likes Received:
    0
    Hook flash is to manually press & release the switch on the phone that operates when you put the handset back on the cradle.
    If you press and hold the switch down for too long the call will be diconnected, but a short press & release will give dial tone without disconnecting the caller.
    Some phones have a recall button which gives the same effect.
     
Thread Status:
Not open for further replies.