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Intallation Fail on Debian-9 + Virtuozzo Hosting

Discussion in '3CX Phone System - General' started by Leandro De Bom, Mar 14, 2018.

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  1. Leandro De Bom

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    Hi,

    I´m trying to perform a manual installation on a Debia 9 in a hosting service using Virtuozzo.

    Distributor ID: Debian
    Description: Debian GNU/Linux 9.2 (stretch)
    Release: 9.2
    Codename: stretch

    First Problem, when I´m doing initial configuration through web config, the wizard stops in the "Choose Local Interface Screen", the interface list is empty and I can´t continue because it´s a required field.

    Second try: Wiped out the entire machine (started a new instance) and got through Text interface for configure. O Text interface I was able to pass the "local interface" configuration (again, no interface list, but accepted only entering my IP) and finish the process. But main services fails to start.

    I tried google it, in the forum, checking the logs but I´m blind here. Please, if someone could get me some thoughts...

    Code:
    Starting other services...
    
    
    
    Job for 3CXPhoneSystem01.service failed because a fatal signal was delivered causing the control process to dump core.
    See "systemctl status 3CXPhoneSystem01.service" and "journalctl -xe" for details.
    
    
    A dependency job for 3CXIVR01.service failed. See 'journalctl -xe' for details.
    
    A dependency job for 3CXQueueManager01.service failed. See 'journalctl -xe' for details.
    
    
    
    Starting Event Notification Service...
    
    Lets Encrypt Trusted SSL Certificate created...SUCCESS
    
    Done
    Setup completed
    
    
    Congratulations! Your 3CX Installation is ready.
    
    Verifying "journalctl -xe" Output:

    Code:
    -- Unit 3CXPhoneSystem01.service has begun starting up.
    Mar 14 08:51:26 4rgfmdpv97 systemd[1]: 3CXPhoneSystem01.service: Main process exited, code=dumped, status=11/SEGV
    Mar 14 08:51:26 4rgfmdpv97 systemd[1]: Failed to start 3CX PhoneSystem 01 SIP Server.
    -- Subject: Unit 3CXPhoneSystem01.service has failed
    -- Defined-By: systemd
    -- Support: https://www.debian.org/support
    --
    -- Unit 3CXPhoneSystem01.service has failed.
    --
    -- The result is failed.
    Mar 14 08:51:26 4rgfmdpv97 systemd[1]: 3CXPhoneSystem01.service: Unit entered failed state.
    Mar 14 08:51:26 4rgfmdpv97 systemd[1]: 3CXPhoneSystem01.service: Failed with result 'core-dump'.
    Mar 14 08:51:26 4rgfmdpv97 sudo[12941]: pam_unix(sudo:session): session closed for user root
    Mar 14 08:51:26 4rgfmdpv97 sudo[12958]: phonesystem : TTY=pts/1 ; PWD=/ ; USER=root ; COMMAND=/bin/systemctl start 3CXSystemService01
    Mar 14 08:51:26 4rgfmdpv97 sudo[12958]: pam_unix(sudo:session): session opened for user root by (uid=0)
    Mar 14 08:51:26 4rgfmdpv97 systemd[1]: Starting 3CX PhoneSystem 01 System Server...
    -- Subject: Unit 3CXSystemService01.service has begun start-up
    -- Defined-By: systemd
    -- Support: https://www.debian.org/support
    --
    -- Unit 3CXSystemService01.service has begun starting up.
    Mar 14 08:51:27 4rgfmdpv97 systemd[1]: Started 3CX PhoneSystem 01 System Server.
    -- Subject: Unit 3CXSystemService01.service has finished start-up
    -- Defined-By: systemd
    -- Support: https://www.debian.org/support
    --
    -- Unit 3CXSystemService01.service has finished starting up.
    --
    -- The start-up result is done.
    Mar 14 08:51:27 4rgfmdpv97 sudo[12958]: pam_unix(sudo:session): session closed for user root
    Mar 14 08:51:28 4rgfmdpv97 sudo[12979]: phonesystem : TTY=pts/1 ; PWD=/ ; USER=root ; COMMAND=/bin/systemctl start 3CXIVR01
    Mar 14 08:51:28 4rgfmdpv97 sudo[12979]: pam_unix(sudo:session): session opened for user root by (uid=0)
    Mar 14 08:51:28 4rgfmdpv97 systemd[1]: Starting 3CX PhoneSystem 01 SIP Server...
    -- Subject: Unit 3CXPhoneSystem01.service has begun start-up
    -- Defined-By: systemd
    -- Support: https://www.debian.org/support
    --
    -- Unit 3CXPhoneSystem01.service has begun starting up.
    Mar 14 08:51:28 4rgfmdpv97 systemd[1]: 3CXPhoneSystem01.service: Main process exited, code=dumped, status=11/SEGV
    Mar 14 08:51:28 4rgfmdpv97 systemd[1]: Failed to start 3CX PhoneSystem 01 SIP Server.
    -- Subject: Unit 3CXPhoneSystem01.service has failed
    -- Defined-By: systemd
    -- Support: https://www.debian.org/support
    --
    -- Unit 3CXPhoneSystem01.service has failed.
    --
    -- The result is failed.
    Mar 14 08:51:28 4rgfmdpv97 systemd[1]: Dependency failed for 3CX PhoneSystem 01 IVR Server.
    -- Subject: Unit 3CXIVR01.service has failed
    -- Defined-By: systemd
    -- Support: https://www.debian.org/support
    --
    -- Unit 3CXIVR01.service has failed.
    --
    -- The result is dependency.
    Mar 14 08:51:28 4rgfmdpv97 systemd[1]: 3CXIVR01.service: Job 3CXIVR01.service/start failed with result 'dependency'.
    Mar 14 08:51:28 4rgfmdpv97 systemd[1]: 3CXPhoneSystem01.service: Unit entered failed state.
    Mar 14 08:51:28 4rgfmdpv97 systemd[1]: 3CXPhoneSystem01.service: Failed with result 'core-dump'.
    Mar 14 08:51:28 4rgfmdpv97 sudo[12979]: pam_unix(sudo:session): session closed for user root
    Mar 14 08:51:28 4rgfmdpv97 sudo[12996]: phonesystem : TTY=pts/1 ; PWD=/ ; USER=root ; COMMAND=/bin/systemctl start 3CXQueueManager01
    Mar 14 08:51:28 4rgfmdpv97 sudo[12996]: pam_unix(sudo:session): session opened for user root by (uid=0)
    Mar 14 08:51:28 4rgfmdpv97 systemd[1]: Starting 3CX PhoneSystem 01 SIP Server...
    -- Subject: Unit 3CXPhoneSystem01.service has begun start-up
    -- Defined-By: systemd
    -- Support: https://www.debian.org/support
    --
    -- Unit 3CXPhoneSystem01.service has begun starting up.
    Mar 14 08:51:38 4rgfmdpv97 systemd[1]: 3CXPhoneSystem01.service: Main process exited, code=dumped, status=11/SEGV
    Mar 14 08:51:38 4rgfmdpv97 systemd[1]: Failed to start 3CX PhoneSystem 01 SIP Server.
    -- Subject: Unit 3CXPhoneSystem01.service has failed
    -- Defined-By: systemd
    -- Support: https://www.debian.org/support
    --
    -- Unit 3CXPhoneSystem01.service has failed.
    --
    -- The result is failed.
    
     
  2. Nick Galea

    Nick Galea Site Admin

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    Hi Leandro,

    First off you should not use Virtuozzo. Secondly you should use the 3CX ISO... I suggest using PBX express and using your gmail account and free gcloud credit first, or another provider such as OVH.
     
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  3. Leandro De Bom

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    Hi Nick,

    Obviously, as a beginner on this system, I'll respect and learn from your answer. But, I sincerely would want to know why?

    I just followed the Installation Guide for manual install, since in my hosting services I can´t upload the ISO. The prerequisites was Debian 9 and SSH access, the two were met. And there was no specification about virtualization Provider or Platform.

    If we can´t do manual installation, just like that, no troubleshooting, perhaps, this option should be removed from the Admin Guide. I would totally understand and respect as a company strategy to simplify scenarios and help support staff to get less problems.

    Regards,
    Leandro R. De Bom.
     
  4. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

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    on a small tech term, the issue is how Virtuoso renders network adapters into guest system. As the general idea of this hyper visor is of an abstract layering of instances the instance it self does not have a NIC we can see or bind to...
     
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  5. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

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    https://www.3cx.com/docs/manual/installing-debian-linux-pbx/#h.5hoy5wwhhk5c
     
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