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Integrate email with voicemail

Discussion in 'Ideas' started by red45, Jan 18, 2017.

Integrate email with voicemail 5 5 5votes
5/5, 5 votes

?

Has a customer ever asked you for this feature (voicemail email integration)?

  1. Yes

    5 vote(s)
    100.0%
  2. No

    0 vote(s)
    0.0%
  1. red45

    Joined:
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    Greetings,


    We are upgrading our biggest customer to v15 this week. However, they keep asking us when will 3CX be able to simply synchronize deleted voice messages from their ms exchange email clients (like competitor phone systems have been able to do for years)?

    For example, 3CX delivers new voice messages to your e-mail address and to your voice mailbox. If you delete a voice message from your e-mail client, the message should also deleted in your voice mailbox. In other words, please provide simple integration between an exchange e-mail client and the 3CX voice mailbox.


    Thank you,
    Chris Porosky
     
  2. craigreilly

    craigreilly Well-Known Member

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    Isn't this when you use Exchange IVR?
    But I do love this idea and I'm sure it is possible - somehow - someway.
     
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  3. red45

    Joined:
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    It is possible with a simple Exchange sync connector - cisco, NEC, shortel, and others have been doing it for years. 3CX Exchange IVR is completely different purpose: The Exchange IVR feature allows you to leverage speech recognition in your company’s IVR. The voicemail feature allows you to convert voicemails to text and forward them via email.