from http://www.3cx.com/forums/viewtopic.php?t=2121 Lots of good info there.Yes there is a way to pickup the call....
When you are trying to pick up the call from another extensions its like trying to make a call to 9100. I think this used to be *10* but was changed due to some phones not being able to handle *10*.
So now you have to call 9100 and you will pick up the first call that was dialed. if more than 1 call is happening then 9100 will pickup the 1st call .If you need to pickup a specific call, you will need to enter the extension that is ringing after 9100.
Example
100 is calling 101
you are 102
you want to pick up call ringing at 101
you must dial 9100101
this will pickup call.
NOTE: as i said before you can just dial 9100 but this will pickup first call that took place if there are more than 1 calls ringing at the same time.
This number can be configure in ini file at this location C:\Program Files\3CX&PhoneSystem\Bin\3CXPhoneSystem.ini incase you dont' like 9100
You would have to add
[DialCodes]
pickup = 9100
or
[DialCodes]
pickup = XXX
Have in mind that [DialCodes] category doesn't exist at the moment. You must create it and add pickup = xxx under it.
Link up your team and customers Phone System Live Chat Video Conferencing
Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.
Check your inbox!
We’ve sent you an email. Click on the button in the email body to verify your email address – (if you can not find it, check your spam folder).
Upon verification you will be directed to the 3CX setup wizard.