asinshesq
Customer
- Joined
- Apr 5, 2014
- Messages
- 73
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- 0
Hi, I'm runing 3cx v 12.5 with 5 yealink phones. Until this morning all my phones could intercom each other. This morning, I found that when I dial for intercom (*9xy where xy is the extension number) the phone indicates that it is dialing *9xy but the called extension treats it as a regular call and just starts ringing as though I had simply dialed xy.
The only thing that has changed since intercom last worked is that i tried to install 3cx windows soft phone on my 3cx laptop last night (I ended up deleting it). Could that have triggered some change?
I have already confirmed the following:
- When I go to extensions in the 3cx console and open the various extensions and open the 'rights' tab, each extension still says it is allowed to intercom
- When I go to advanced in the 3cx console and open the dial codes tab, it correctly shows paging as *9
- When I go to the web config page for each of the phones they say "accept intercom" is enabled.
Any ideas?
The only thing that has changed since intercom last worked is that i tried to install 3cx windows soft phone on my 3cx laptop last night (I ended up deleting it). Could that have triggered some change?
I have already confirmed the following:
- When I go to extensions in the 3cx console and open the various extensions and open the 'rights' tab, each extension still says it is allowed to intercom
- When I go to advanced in the 3cx console and open the dial codes tab, it correctly shows paging as *9
- When I go to the web config page for each of the phones they say "accept intercom" is enabled.
Any ideas?