Intercom/Paging not working on a few extensions

Discussion in '3CX Phone System - General' started by technigogo, May 9, 2017.

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  1. technigogo

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    My customer has 40 phones/extensions. I have a "Page All" paging group. Paging and Intercom is enabled on the phones (all Yealink T48S and T42S) and on all extensions and groups. Everything *Almost* works as designed.

    I have one extension on a Yealink T42S that will not intercom. He can use speakerphone just fine but Intercom/Paging will not work. He has permissions. The phone is correctly set with permissions too. I am guessing at this point, that I have a defective phone. Anyone got any different ideas?
     
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  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @technigogo

    You could try and provision a different device on that extension and see if the extension settings are wrong or if the device is indeed defective.
     
  3. technigogo

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    Yiannis, I am indeed planning to swap the phone with a known good one tomorrow. I will report my findings. Thank you for taking to time to help.
     
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