Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Intermittent Problems with Transfer calls and Parking

Discussion in '3CX Phone System - General' started by tex834, Sep 23, 2013.

Thread Status:
Not open for further replies.
  1. tex834

    Joined:
    Jun 12, 2013
    Messages:
    8
    Likes Received:
    0
    Hello,

    We have had various types of intermittent problems with the phones since the initial install 2 months ago. The system is 3cx v11 with Yealink T38G phones. Below are some specific examples.

    Problem 1: Occurred on 9/19, Attended transfer problem.... The employee answers the incoming call > presses the transfer button > dials the target extension > (then nothing happens) > So, then press the resume button to unhold the call > then press the transfer button to try again > (nothing happens).

    Problem 2: Occurred on 9/17, Park problem... The employee answers the incoming call > press the programmed park 0 button > then presses the park 0 button again to resume call > (nothing happens) > after 5 tries, eventually able to resume the call. > Then after finish the call, the park light remains red without anyone parked there.

    Problem 3: Sometimes a persons BLF light remains red for 10 or 20 minutes but they are not on the phone.

    Thanks
     
  2. lneblett

    lneblett Well-Known Member

    Joined:
    Sep 7, 2010
    Messages:
    2,086
    Likes Received:
    64
    Will likely need more info, but the first thing to check is the phone firmware. You might even consider doing a factory reset, installing the latest firmware, provisioning the phone and trying again. I have t38s all over and they are pretty solid; not having the same issues.
     
  3. cobaltit

    cobaltit Well-Known Member

    Joined:
    Mar 22, 2012
    Messages:
    1,558
    Likes Received:
    234
    Agreed. No mention of what SP level (assuming SP4) and Yealink firmwares. Yealinks have been very solid for me as well.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.