Internal dial error, unidentified incoming call

Discussion in '3CX Phone System - General' started by et381, May 13, 2008.

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  1. et381

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    Hi,

    WIth our Linksys SPA942 phones, it cannot dial internally, the following is logged. The error is "Incoming call rejected" and "Unidentified incoming call". Anyone seen this?


    17:17:17.718 CallCtrl::eek:nIncomingCall [CM502001]: Source info: From: 20; To: "7900"[sip:7900@10.1.2.50];tag=25c712c4307eefb0o3[sip:7001@10.1.2.50]
    17:17:17.718 CallCtrl::eek:nIncomingCall [CM503012]: Call(20): Incoming call rejected, caller is unknown; msg=SipReq: INVITE 7001@10.1.2.50:7060 tid=-b5492afc cseq=INVITE contact=7900@10.1.2.103:5063 / 102 from(wire)
    17:17:17.046 evt::CheckIfAuthIsRequired::not_handled [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
    INVITE sip:7001@10.1.2.50:7060 SIP/2.0
    Via: SIP/2.0/UDP 10.1.2.103:5063;branch=z9hG4bK-96decfd0;rport=5063
    Max-Forwards: 70
    Contact: "7900"[sip:7900@10.1.2.103:5063]
    To: [sip:7001@10.1.2.50]
    From: "7900"[sip:7900@10.1.2.50];tag=25c712c4307eefb0o3
    Call-ID: 569a8f54-2be71c60@10.1.2.103
    CSeq: 101 INVITE
    Expires: 240
    Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, REFER
    Supported: replaces
    User-Agent: Linksys/SPA942-5.2.8
    Content-Length: 0


    17:17:17.046 evt::CheckIfAuthIsRequired::not_handled [CM302001]: Authorization system can not identify source of: SipReq: INVITE 7001@10.1.2.50:7060 tid=-96decfd0 cseq=INVITE contact=7900@10.1.2.103:5063 / 101 from(wire)
     
  2. et381

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    So still couldn't get it to work for our evaluation of 3cx. It just fails to work with our Linksys SPA942. Soft phone seems to be working. Here is the SIP trace for the error. If there are any guru that can suggest what might be going on, its greatly appreciated.


    INVITE sip:9999@10.1.2.50:6999 SIP/2.0
    Via: SIP/2.0/UDP 192.168.10.120:5063;branch=z9hG4bK-f7983e3f;rport
    From: "7001" <sip:7001@10.1.2.50>;tag=e5b8d2e32cfa4edco3
    To: <sip:9999@10.1.2.50>
    Remote-Party-ID: "7001" <sip:7001@10.1.2.50:6999>;screen=yes;party=calling
    Call-ID: 42449caf-a8f62f80@192.168.10.120
    CSeq: 101 INVITE
    Max-Forwards: 70
    Contact: "7001" <sip:7001@192.168.10.120:5063>
    Expires: 240
    User-Agent: Linksys/SPA942-5.2.8
    Content-Length: 395
    Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER
    Supported: 100rel, replaces
    Content-Type: application/sdp

    v=0
    o=- 2532 2532 IN IP4 192.168.10.120
    s=-
    c=IN IP4 192.168.10.120
    t=0 0
    m=audio 16480 RTP/AVP 8 0 18 2 4 96 97 98 101
    a=rtpmap:8 PCMA/8000
    a=rtpmap:0 PCMU/8000
    a=rtpmap:18 G729a/8000
    a=rtpmap:2 G726-32/8000
    a=rtpmap:4 G723/8000
    a=rtpmap:96 G726-40/8000
    a=rtpmap:97 G726-24/8000
    a=rtpmap:98 G726-16/8000
    a=rtpmap:101 telephone-event/8000
    a=fmtp:101 0-15
    a=ptime:20
    a=sendrecv


    SIP/2.0 407 Proxy Authentication Required
    Via: SIP/2.0/UDP 192.168.10.120:5063;branch=z9hG4bK-f7983e3f;rport=1161;received=10.1.2.254
    Proxy-Authenticate: Digest nonce="12855223609:4ba37e1f3a6cdba1faa08998658e3f57",algorithm=MD5,realm="3CXPhoneSystem"
    To: <sip:9999@10.1.2.50>;tag=cf6b064c
    From: "7001"<sip:7001@10.1.2.50>;tag=e5b8d2e32cfa4edco3
    Call-ID: 42449caf-a8f62f80@192.168.10.120
    CSeq: 101 INVITE
    User-Agent: 3CXPhoneSystem 5.1.4510.0
    Content-Length: 0


    ACK sip:9999@10.1.2.50:6999 SIP/2.0
    Via: SIP/2.0/UDP 192.168.10.120:5063;branch=z9hG4bK-f7983e3f;rport
    From: "7001" <sip:7001@10.1.2.50>;tag=e5b8d2e32cfa4edco3
    To: <sip:9999@10.1.2.50>;tag=cf6b064c
    Call-ID: 42449caf-a8f62f80@192.168.10.120
    CSeq: 101 ACK
    Max-Forwards: 70
    Contact: "7001" <sip:7001@192.168.10.120:5063>
    User-Agent: Linksys/SPA942-5.2.8
    Content-Length: 0


    INVITE sip:9999@10.1.2.50:6999 SIP/2.0
    Via: SIP/2.0/UDP 192.168.10.120:5063;branch=z9hG4bK-42627973;rport
    From: "7001" <sip:7001@10.1.2.50>;tag=e5b8d2e32cfa4edco3
    To: <sip:9999@10.1.2.50>
    Remote-Party-ID: "7001" <sip:7001@10.1.2.50:6999>;screen=yes;party=calling
    Call-ID: 42449caf-a8f62f80@192.168.10.120
    CSeq: 102 INVITE
    Max-Forwards: 70
    Proxy-Authorization: Digest username="7001",realm="3CXPhoneSystem",nonce="12855223609:4ba37e1f3a6cdba1faa08998658e3f57",uri="sip:9999@10.1.2.50:6999",algorithm=MD5,response="eb0eccb10d922bfbaaa42512dcee46ac"
    Contact: "7001" <sip:7001@192.168.10.120:5063>
    Expires: 240
    User-Agent: Linksys/SPA942-5.2.8
    Content-Length: 395
    Allow: ACK, BYE, CANCEL, INFO, INVITE, NOTIFY, OPTIONS, PRACK, REFER
    Supported: 100rel, replaces
    Content-Type: application/sdp

    v=0
    o=- 2532 2532 IN IP4 192.168.10.120
    s=-
    c=IN IP4 192.168.10.120
    t=0 0
    m=audio 16480 RTP/AVP 8 0 18 2 4 96 97 98 101
    a=rtpmap:8 PCMA/8000
    a=rtpmap:0 PCMU/8000
    a=rtpmap:18 G729a/8000
    a=rtpmap:2 G726-32/800...


    SIP/2.0 403 Forbidden
    Via: SIP/2.0/UDP 192.168.10.120:5063;branch=z9hG4bK-42627973;rport=1161;received=10.1.2.254
    To: <sip:9999@10.1.2.50>;tag=546c0764
    From: "7001"<sip:7001@10.1.2.50>;tag=e5b8d2e32cfa4edco3
    Call-ID: 42449caf-a8f62f80@192.168.10.120
    CSeq: 102 INVITE
    User-Agent: 3CXPhoneSystem 5.1.4510.0
    Warning: 499 csmpbx01 "Caller is forbidden"
    Content-Length: 0


    ACK sip:9999@10.1.2.50:6999 SIP/2.0
    Via: SIP/2.0/UDP 192.168.10.120:5063;branch=z9hG4bK-42627973;rport
    From: "7001" <sip:7001@10.1.2.50>;tag=e5b8d2e32cfa4edco3
    To: <sip:9999@10.1.2.50>;tag=546c0764
    Call-ID: 42449caf-a8f62f80@192.168.10.120
    CSeq: 102 ACK
    Max-Forwards: 70
    Proxy-Authorization: Digest username="7001",realm="3CXPhoneSystem",nonce="12855223609:4ba37e1f3a6cdba1faa08998658e3f57",uri="sip:9999@10.1.2.50:6999",algorithm=MD5,response="eb0eccb10d922bfbaaa42512dcee46ac"
    Contact: "7001" <sip:7001@192.168.10.120:5063>
    User-Agent: Linksys/SPA942-5.2.8
    Content-Length: 0
     
  3. archie

    archie Well-Known Member
    3CX Support

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    Show extension settings for ext. 7001 and 7900.
     
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  4. et381

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    Here's the extension settings on 3CX from the settings backup file.

    <row>
    <field name="idextension">8</field>
    <field name="fkiddn">15</field>
    <field name="authid">7900</field>
    <field name="authpswd">7900</field>
    <field name="outcid">Conference Room 1</field>
    <field name="recrdout">0</field>
    <field name="recrdin">0</field>
    <field name="accstatus">0</field>
    <field name="accconfig">0</field>
    <field name="fwdallcalls">0</field>
    <field name="noanswtimeout">15</field>
    <field name="noanswringing">1</field>
    <field name="busydetection">2</field>
    <field name="isinternal">1</field>
    <field name="isbindtoms">0</field>
    <field name="issupportreinvite">1</field>
    <field name="issupportreplaces">1</field>
    <field name="castatus">0</field>
    <field name="qstatus">0</field>
    <field name="macaddress"></field>
    <field name="templateused"></field>
    <field name="filename1"></field>
    <field name="filename2"></field>
    <field name="interface"></field>
    </row>

    <row>
    <field name="idextension">2</field>
    <field name="fkiddn">5</field>
    <field name="authid">7001</field>
    <field name="authpswd">7001</field>
    <field name="outcid"></field>
    <field name="recrdout">0</field>
    <field name="recrdin">0</field>
    <field name="accstatus">0</field>
    <field name="accconfig">0</field>
    <field name="fwdallcalls">0</field>
    <field name="noanswtimeout">15</field>
    <field name="noanswringing">1</field>
    <field name="busydetection">2</field>
    <field name="isinternal">1</field>
    <field name="isbindtoms">0</field>
    <field name="issupportreinvite">1</field>
    <field name="issupportreplaces">1</field>
    <field name="castatus">0</field>
    <field name="qstatus">0</field>
    <field name="macaddress"></field>
    <field name="templateused"></field>
    <field name="filename1"></field>
    <field name="filename2"></field>
    <field name="interface"></field>
    </row>
     
  5. archie

    archie Well-Known Member
    3CX Support

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    Two questions:
    1) at what port your 3CX SIP server is working? First listing shows 7060, second - 6999. Can you just run it on 5060?
    2) those phones from another network (192.168.x.x), and PBX is at network 10.x.x.x. Moreover, they address their requests to 10.1.2.50:6999, but PBX receives them from 10.1.2.254:1161 (which is supposedly a router between those networks). Moreover, From URI is <sip:7001@10.1.2.50> although PBX runs on non default port. In this case From URI should be <sip:7001@10.1.2.50:6999> (if PBX runs on port 6999), and also should have Request line and To URI as <sip:9999@10.1.2.50:6999>

    Should warn you that after you will fix it and phones will register you may still experience troubles calling to that phones in case of inappropriate settings of 10.1.2.254 router.
     
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  6. et381

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    The different IP addresses and port was me trying out different settings to make it work. But none worked, all same error of unidentified incoming call.

    Interestingly, I downgraded the phone firmware to 5.1.18 and it worked straight away. So for some reason 5.2.5 and 5.2.8 firmware of the Linksys SPA942 won't work with 3CX. When I get more time next week, I'll try again with 5.2.8 firmware and see what's going on.
     
  7. netenken1

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    I am a enterprise version v5 user, and i have the same problem with you but on v6 RC and v6 final version only...(on v5 I have no this problem)
    But the most strange thing is, I have 3 external , these are 13, 14 and 15
    When i use deskphone 13, I can't call 14 and 15 , but phone 14,15 can call to 13...
    and I have tried 3CX VOIP phone to login as 13, It work fine...@@

    I think that may the bug on v6 version...maybe you should try v5 final version first...


    as list is my log info
    -----------------------------------------------------------------------------------------------
    01:35:42.034 CallCtrl::eek:nIncomingCall [CM503013]: Call(4): Incoming call rejected, caller is unknown; msg=SipReq: INVITE 15@192.168.11 tid=9bc96c7426 cseq=INVITE contact=13@192.168.0.110:5060 / 802 from(wire)
    01:35:42.034 CallLeg::eek:nNewCall [CM500002]: Info on incoming INVITE:
    INVITE sip:15@192.168.11 SIP/2.0
    Via: SIP/2.0/UDP 192.168.0.110:5060;rport=5060;branch=z9hG4bK9bc96c7426
    Max-Forwards: 70
    Contact: [sip:13@192.168.0.110:5060]
    To: [sip:15@192.168.11]
    From: "Ken@VMS3CX"[sip:13@192.168.11];tag=486b4c86
    Call-ID: 3b980c297b46764f4f017bc36a6467ba@192.168.0.110
    CSeq: 802 INVITE
    Allow: INVITE, CANCEL, ACK, BYE, NOTIFY, REFER, OPTIONS, INFO, MESSAGE
    Proxy-Authorization: Digest username="13",realm="3CXPhoneSystem",nonce="12858888941:34a34074f9217428ab1bf0dfc844e0df",response="9d5a7415c8bbe96f11023144323974f9",uri="sip:15@192.168.11",algorithm=MD5
    Supported: replaces
    User-Agent: DGP306 (711090)
    Content-Length: 0
     
  8. archie

    archie Well-Known Member
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    Remove @ from display name, please. If problem persist - tell us what phone are you using.
     
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  9. netenken1

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    yeh, thx I've remove the @ char, but the problem still a live...
    here's are new test log...
    ==============================================================
    09:48:23.425 Call::Terminate [CM503008]: Call(3): Call is terminated
    09:48:23.425 CallCtrl::eek:nIncomingCall [CM502001]: Source info: From: 3; To: "Ken_VMS3CX"[sip:13@192.168.11];tag=197e5f8e[sip:15@192.168.11]
    09:48:23.425 CallCtrl::eek:nIncomingCall [CM503013]: Call(3): Incoming call rejected, caller is unknown; msg=SipReq: INVITE 15@192.168.11 tid=006920903c cseq=INVITE contact=13@192.168.0.110:5060 / 802 from(wire)
    09:48:22.925 evt::CheckIfAuthIsRequired::not_handled [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
    INVITE sip:15@192.168.11 SIP/2.0
    Via: SIP/2.0/UDP 192.168.0.110:5060;rport=5060;branch=z9hG4bK6e3dd029f0
    Max-Forwards: 70
    Contact: [sip:13@192.168.0.110:5060]
    To: [sip:15@192.168.11]
    From: "Ken_VMS3CX"[sip:13@192.168.11];tag=197e5f8e
    Call-ID: 1c72995e27b2f8e956f39d5b13dfedf6@192.168.0.110
    CSeq: 801 INVITE
    Allow: INVITE, CANCEL, ACK, BYE, NOTIFY, REFER, OPTIONS, INFO, MESSAGE
    Supported: replaces
    User-Agent: DGP306 (711090)
    Content-Length: 0


    09:48:22.925 evt::CheckIfAuthIsRequired::not_handled [CM302001]: Authorization system can not identify source of: SipReq: INVITE 15@192.168.11 tid=6e3dd029f0 cseq=INVITE contact=13@192.168.0.110:5060 / 801 from(wire)
     
  10. archie

    archie Well-Known Member
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    Both headers have invalid IP. Valid IP should have 4 numbers. Like 192.168.0.11
     
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  11. netenken1

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    execuse me, my big fault...@@
    maybe last time I tried v6 RC1 version, I make the same fault..@@
    thx again...
     
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