Internal lines over internet

Discussion in '3CX Phone System - General' started by rorygennaro, Nov 13, 2007.

  1. rorygennaro

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    I have 3cx installed on windows 2003 server. If the internal phones are inbound there arent problems. But If I connect in outbond (over internet) i do not ear nothing .
    I have tried with x-lite.

    Es: server is xxxxxx.dyndns.org and the ports are all open

    the client is

    Display Name: 101
    User Name: 101
    Password: correct password for 101
    domain: xxxxxx.dyndns.org

    stun server: stun.3cx.com

    Where a wrong ?

    When I call from client external o internal line I ear but the destinatary do not ear me.
     
  2. webguyz

    webguyz New Member

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    Include a portion of your status log (make sure its in debug) that covers one of these calls. This will give us an idea of whats going on.
     
  3. RobLloyd

    RobLloyd Member

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    On that extension do you have it set as External. Last section under Options.
     
  4. rorygennaro

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    Ok, i just click on external to the extencion out of the net and calling to the external line I speak but do not ear and the remote phone ear but not speak.
     
  5. rorygennaro

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    00:21:50.500 StratLink::eek:nHangUp [CM104001] Call(1): Ext.101 hung up call; cause: BYE; reason: SIP;description="User Hung Up"
    00:21:28.500 MediaServerReporting::RTPSender [MS104000] Call(1) Ext.101: (ACTIVE) RTP stream to 192.168.0.2:59878 restored.
    00:21:23.968 MediaServerReporting::RTPSender [MS004000] Call(1) Ext.101: (ACTIVE): Can't send RTP stream to 0.0.0.0:59878 destination unreachable
    00:21:21.890 CallLegImpl::eek:nConnected [CM103001] Call(1): Created audio channel for Ln:10001@Wooow (83.211.223.199:61526) with Media Server (85.20.109.145:9002)
    00:21:21.859 StratInOut::eek:nConnected [CM104005] Call(1): Setup completed for call from Ext.101 to Ln:10001@Wooow
    00:21:21.859 CallLegImpl::eek:nConnected [CM103001] Call(1): Created audio channel for Ext.101 (192.168.0.2:59878) with Media Server (85.20.109.145:9000)
    00:21:20.703 CallConf::eek:nProvisional [CM103003] Call(1): Ln:10001@Wooow is ringing
    00:21:17.234 CallConf::eek:nIncoming [CM103002] Call(1): Incoming call from 101 (Ext.101) to sip:0923944148@rorypbx.dyndns.org
    00:20:24.125 ListenConnect [CM114000] SL: connected server:0/PHPExtension_0 at [server]/PHPExtension_0
    00:20:08.937 ServRegs::eek:nAdd [CM113002] Registered: Ext.101
    00:20:08.046 ServRegs::eek:nAdd [CM113002] Registered: Ext.101
    00:18:35.984 ListenConnect [CM114000] SL: connected server:0/VoiceBoxManagerService at [server]/VoiceBoxManagerService
    00:18:34.531 ClientRegs::eek:nFailure [CM113010] Next registration will be attempted in 10 minutes
    00:18:34.531 ClientRegs::eek:nFailure [CM113006] Registration of sip:09231877235@voip.eutelia.it has failed; reason=Service Unavailable
    00:18:34.437 ClientRegs::eek:nFailure [CM113010] Next registration will be attempted in 10 minutes
    00:18:34.437 ClientRegs::eek:nFailure [CM113006] Registration of sip:09231877245@voip.eutelia.it has failed; reason=Service Unavailable
    00:18:34.406 ClientRegs::eek:nFailure [CM113010] Next registration will be attempted in 10 minutes
    00:18:34.406 ClientRegs::eek:nFailure [CM113006] Registration of sip:09231877235@voip.eutelia.it has failed; reason=Service Unavailable
    00:18:34.375 ClientRegs::eek:nFailure [CM113010] Next registration will be attempted in 10 minutes
    00:18:34.375 ClientRegs::eek:nFailure [CM113006] Registration of sip:09231877245@voip.eutelia.it has failed; reason=Service Unavailable
    00:18:33.843 ExtLine::Register [CM110004] Send registration for "09231877245"<sip:09231877235@voip.eutelia.it>
    00:18:33.843 ExtLine::Register [CM110001] Use External IP for device line registration DN='10001' device='Wooow'
    00:18:33.828 ExtLine::Register [CM110004] Send registration for <sip:09231877245@voip.eutelia.it>
    00:18:33.828 ExtLine::Register [CM110001] Use External IP for device line registration DN='10000' device='Eutelia'
    00:18:33.812 ExtLine::Register [CM110004] Send registration for "09231877245"<sip:09231877235@voip.eutelia.it>
    00:18:33.812 ExtLine::Register [CM110001] Use External IP for device line registration DN='10001' device='Wooow'
    00:18:33.765 ExtLine::Register [CM110004] Send registration for <sip:09231877245@voip.eutelia.it>
    00:18:33.765 ExtLine::Register [CM110001] Use External IP for device line registration DN='10000' device='Eutelia'
    00:18:33.531 StunClient::process [CM115002] STUN resolved external IP=85.20.109.145:5060 by server 64.69.76.23
    00:18:33.031 StunClient::process [CM115002] STUN resolved external IP=85.20.109.145:5060 by server 64.69.76.23
    00:18:32.750 MediaServerConnected [CM112000] Media Server is connected
    00:18:32.750 ListenConnect [CM114000] SL: connected server:0/MediaServer at [server]/MediaServer
    00:18:32.734 StunClient::process [CM115001] Send initial STUN request to 64.69.76.23
    00:18:32.703 IVRConnected [CM111000] IVR Server is connected
    00:18:32.703 ListenConnect [CM114000] SL: connected server:5483/IVRServer at [server]/IVRServer
    00:18:32.625 CallMgr::Stack::thread [CM106001] ** Enter Stack Loop **
    00:18:32.093 CallMgr::DumThread::thread [CM100004] ** Enter DUM Thread **
    00:18:32.046 DBA [CM109000] ** Database connection Ok **
    00:18:32.031 CallMgr::Stack::Initialize [CM106000] ** Adding transports **
    00:18:31.984 CallMgr::Initialize [CM100003] ** Initializing SIP stack **
    00:18:31.984 CallMgr::Initialize [CM100002] Default Local IP address: 192.168.1.1:5060
    00:18:31.828 CallMgr::Initialize [CM100001] Version: 3.1.2434.0
    00:18:31.828 CallMgr::Initialize [CM100000] Start 3CX PhoneSystem Call Manager
    00:18:31.812 LoadLicenceInfo [CM100008] Licence loading error
     
  6. rorygennaro

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    As you ca see it says RTP Stream unreachable

    What is it ?
     
  7. Henk

    Henk Member

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    RTP, usually that is due to firewall or NAT (you need a Stun server).

    You have a stun server from 3cx, make sure that one is up and running.
     

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