Sidebar Sidebar
  • V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

Solved Internal server error (500)

Status
Not open for further replies.

MikeyG.IT

Silver Partner
Joined
Oct 2, 2017
Messages
55
Reaction score
2
Upon trying to edit any settings within an extension, I get an internal server error(500). When in the settings of an extension, clicking the blue OK button results in a Internal Server error(500)

Code: 
d__12.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.AspNetCore.Mvc.Internal.ControllerActionInvoker.d__10.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at Microsoft.AspNetCore.Mvc.Internal.ControllerActionInvoker.Rethrow(ActionExecutedContext context)
   at Microsoft.AspNetCore.Mvc.Internal.ControllerActionInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
   at Microsoft.AspNetCore.Mvc.Internal.ControllerActionInvoker.d__14.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.AspNetCore.Mvc.Internal.ResourceInvoker.d__22.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at Microsoft.AspNetCore.Mvc.Internal.ResourceInvoker.Rethrow(ResourceExecutedContext context)
   at Microsoft.AspNetCore.Mvc.Internal.ResourceInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
   at Microsoft.AspNetCore.Mvc.Internal.ResourceInvoker.d__17.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.AspNetCore.Mvc.Internal.ResourceInvoker.d__15.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.AspNetCore.Builder.RouterMiddleware.d__4.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at ManagementConsoleJS.Middleware.ExceptionWrapperMiddleware.d__3.MoveNext()" class="ng-scope" style="box-sizing: border-box; overflow: scroll; font-family: Menlo, Monaco, Consolas, "Courier New", monospace; font-size: 13px; padding: 9.5px; margin-top: 0px; margin-bottom: 10px; line-height: 1.42857; color: rgb(51, 51, 51); word-break: break-all; word-wrap: break-word; background-color: rgb(237, 241, 242); border: 1px solid rgb(222, 229, 231); border-radius: 4px; height: 400px;">System.NullReferenceException: Object reference not set to an instance of an object.
   at TCX.Configuration.Templates.LocalPhoneDevice.SetDynamicOptionValue(BaseOption option, Object value)
   at ConfigurationManagementModel.CfgTemplateInfo.SetPhoneVlanInfo(PhoneDeviceVlanType type, LocalPhoneDevice phoneDevice, PhoneDeviceVlanInfo info)
   at ConfigurationManagementModel.CfgTemplateInfo.SaveInfoToPhoneDevice(PhoneDeviceInfo info, PhoneDevice phoneDevice, Extension extension)
   at ConfigurationManagementModel.PhoneDeviceInfoExtension.SetPhoneDeviceInfos(Extension ex, PhoneDeviceInfo[] infos, ICfgTemplateInfoProvider templateInfoProvider)
   at ConfigurationManagementModel.CfgExtensionEditor.Serialize_AfterSerialize(Object sender, SerializeEventArgs e)
   at ConfigurationManagementModel.PropertySerializer.FireAfterSerialize(ICfgItemInternal cfgItem, Boolean save)
   at ConfigurationManagementModel.PropertySerializer.Serialize(ICfgItemInternal cfgItem, SerializeParameters serializeParameters)
   at ConfigurationManagementModel.CfgItemBase.Save()
   at ManagementConsoleJS.Services.Editor.Save()
   at ManagementConsoleJS.Services.EditorService.SaveActiveObject(Int32 id)
   at ManagementConsoleJS.Controllers.EditController.Save(Int32 id)
   at Microsoft.AspNetCore.Mvc.Internal.ControllerActionInvoker.d__12.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.AspNetCore.Mvc.Internal.ControllerActionInvoker.d__10.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at Microsoft.AspNetCore.Mvc.Internal.ControllerActionInvoker.Rethrow(ActionExecutedContext context)
   at Microsoft.AspNetCore.Mvc.Internal.ControllerActionInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
   at Microsoft.AspNetCore.Mvc.Internal.ControllerActionInvoker.d__14.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.AspNetCore.Mvc.Internal.ResourceInvoker.d__22.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at Microsoft.AspNetCore.Mvc.Internal.ResourceInvoker.Rethrow(ResourceExecutedContext context)
   at Microsoft.AspNetCore.Mvc.Internal.ResourceInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
   at Microsoft.AspNetCore.Mvc.Internal.ResourceInvoker.d__17.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.AspNetCore.Mvc.Internal.ResourceInvoker.d__15.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.AspNetCore.Builder.RouterMiddleware.d__4.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at ManagementConsoleJS.Middleware.ExceptionWrapperMiddleware.d__3.MoveNext()
 
Hello @MikeyG.IT

From the provided error i believe that this has something to do with the templates of the device used.
Are you using custom templates or have you modified the default templates of the phones you are using?
 
I am not using custom templates, but I did make a copy of one, provisioned the phone with the custom template and the error went away for the one extension i tested this on. I would like to keep them on the supported template
 
What phones are you using and what PBX version are you on?
 
I am using snom 320s and am on the newest release of 3cx
 
Please check your inbox as i have sent you a p.m. with what is needed to further troubleshoot the issue
 
We have the same here:
Code: 
d__12.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.AspNetCore.Mvc.Internal.ControllerActionInvoker.d__10.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at Microsoft.AspNetCore.Mvc.Internal.ControllerActionInvoker.Rethrow(ActionExecutedContext context)
   at Microsoft.AspNetCore.Mvc.Internal.ControllerActionInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
   at Microsoft.AspNetCore.Mvc.Internal.ControllerActionInvoker.d__14.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.AspNetCore.Mvc.Internal.ResourceInvoker.d__22.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at Microsoft.AspNetCore.Mvc.Internal.ResourceInvoker.Rethrow(ResourceExecutedContext context)
   at Microsoft.AspNetCore.Mvc.Internal.ResourceInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
   at Microsoft.AspNetCore.Mvc.Internal.ResourceInvoker.d__17.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.AspNetCore.Mvc.Internal.ResourceInvoker.d__15.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.AspNetCore.Builder.RouterMiddleware.d__4.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at ManagementConsoleJS.Middleware.ExceptionWrapperMiddleware.d__3.MoveNext()" class="ng-scope" style="box-sizing: border-box; overflow: scroll; font-family: Menlo, Monaco, Consolas, "Courier New", monospace; font-size: 13px; padding: 9.5px; margin-top: 0px; margin-bottom: 10px; line-height: 1.42857; color: rgb(51, 51, 51); word-break: break-all; word-wrap: break-word; background-color: rgb(237, 241, 242); border: 1px solid rgb(222, 229, 231); border-radius: 4px; height: 400px;">System.NullReferenceException: Object reference not set to an instance of an object.
   at TCX.Configuration.Templates.LocalPhoneDevice.SetDynamicOptionValue(BaseOption option, Object value)
   at ConfigurationManagementModel.CfgTemplateInfo.SetPhoneVlanInfo(PhoneDeviceVlanType type, LocalPhoneDevice phoneDevice, PhoneDeviceVlanInfo info)
   at ConfigurationManagementModel.CfgTemplateInfo.SaveInfoToPhoneDevice(PhoneDeviceInfo info, PhoneDevice phoneDevice, Extension extension)
   at ConfigurationManagementModel.PhoneDeviceInfoExtension.SetPhoneDeviceInfos(Extension ex, PhoneDeviceInfo[] infos, ICfgTemplateInfoProvider templateInfoProvider)
   at ConfigurationManagementModel.CfgExtensionEditor.Serialize_AfterSerialize(Object sender, SerializeEventArgs e)
   at ConfigurationManagementModel.PropertySerializer.FireAfterSerialize(ICfgItemInternal cfgItem, Boolean save)
   at ConfigurationManagementModel.PropertySerializer.Serialize(ICfgItemInternal cfgItem, SerializeParameters serializeParameters)
   at ConfigurationManagementModel.CfgItemBase.Save()
   at ManagementConsoleJS.Services.Editor.Save()
   at ManagementConsoleJS.Services.EditorService.SaveActiveObject(Int32 id)
   at ManagementConsoleJS.Controllers.EditController.Save(Int32 id)
   at Microsoft.AspNetCore.Mvc.Internal.ControllerActionInvoker.d__12.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.AspNetCore.Mvc.Internal.ControllerActionInvoker.d__10.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at Microsoft.AspNetCore.Mvc.Internal.ControllerActionInvoker.Rethrow(ActionExecutedContext context)
   at Microsoft.AspNetCore.Mvc.Internal.ControllerActionInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
   at Microsoft.AspNetCore.Mvc.Internal.ControllerActionInvoker.d__14.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.AspNetCore.Mvc.Internal.ResourceInvoker.d__22.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at Microsoft.AspNetCore.Mvc.Internal.ResourceInvoker.Rethrow(ResourceExecutedContext context)
   at Microsoft.AspNetCore.Mvc.Internal.ResourceInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
   at Microsoft.AspNetCore.Mvc.Internal.ResourceInvoker.d__17.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.AspNetCore.Mvc.Internal.ResourceInvoker.d__15.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.AspNetCore.Builder.RouterMiddleware.d__4.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at ManagementConsoleJS.Middleware.ExceptionWrapperMiddleware.d__3.MoveNext()

Could you please advise


Thank you
 
@UncleArt

Are you experiencing the issue when trying to edit a specific extension or all extensions?
What phones are you using?
Make sure that you are using the default templates for the phones
 
Also to update the thread as the OP was able to resolve the issue by replacing the templates with the default ones.
 
Hi YiannishH,

Thanks for your reply
We're using default templates as advised. Issue is related to specific extensions. Some would still work fine with no errors.
Phones in use are Yealink t22,23,41
Can't 'catch' what might be in common between affected extensions...


Thanks
 
Please check your inbox as i have sent you instruction with what is needed to further troubleshoot your issue.
 
The issue with @UncleArt was that custom template existed with the same name as the default and this was causing conflict in the management console. Once we renamed the custom template the issue disappeared. Marking as resolved
 
  • Like
Reactions: UncleArt
Status
Not open for further replies.

Getting Started - Admin

Latest Posts

Members Online Now

Total: 289 (members: 14, guests: 275)

Forum statistics

Threads
141,980
Messages
751,557
Members
145,450
Latest member
Leowong
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.
Verify your Email

Check your inbox!

We’ve sent you an email. Click on the button in the email body to verify your email address – (if you can not find it, check your spam folder).

Upon verification you will be directed to the 3CX setup wizard.

Top Bottom
Back