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International Inbound Calling Issue

Discussion in '3CX Phone System - General' started by oneglobaltech, Aug 26, 2010.

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  1. oneglobaltech

    Jun 30, 2009
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    Hello all,

    I could use some help with an issue we are having.

    International inbound calls to a remote office (by remote I mean site-to-site VPN and 3CX server at HQ) extension is sent to straight to voicemail, user claims the phone never rings.

    I'm able to make local in/out bound calls and I'm able to make outbound international calls to this extension.

    It feel like a timeout issue, but I can't seem to find a parameter to tweak.

    Any help is greatly appreciated.

    3CX Ver. 7.1.7139.0
    Win2K3 Server SP2
    SIP Trunk
    Cisco ASA

    Thank you,
  2. leejor

    leejor Well-Known Member

    Jan 22, 2008
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    If possible, if you can replicate the issue, post a 3CX log showing the inbound international call that goes straight to VM and post a call that rings the phone for the set rings before going to VM.
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