Invalid config templates

Discussion in '3CX Phone System - General' started by scythe000, Dec 5, 2014.

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  1. scythe000

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    I've Polycom SPIP430s and a few 550s. 3CX, inside the template file called (MACID).cfg, it points the phone to phone1_21x.cfg. In order for the phone to work, I have to change that to (MACID)-phone.cfg.

    Any idea how I can make 3CX generate this file properly?
     
  2. pj3cx

    pj3cx Active Member

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    Hi there,
    Kindly detail further what 3CX Phone System version you are running, on what service pack, and what firmware is running on the phones.
     
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  3. scythe000

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    3CX version 11 SP4.A (Latest)
    SPIP 430 firmware 3.2.0.0157? I'm not exactly sure.

    Thanks!
     
  4. pj3cx

    pj3cx Active Member

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    Hi there,
    Polycom templates and supported firmwares have been renewed in v12.5.
    If you'd like you can give it a try and see if your issues persists, however please note that v12.5 is still in beta stage.
     
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  5. scythe000

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    For the time being, I'm stuck on version 11, because it's running on a 32 bit version of windows server 2008. Is there no way to fix this for v11?
     
  6. pj3cx

    pj3cx Active Member

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    I'm afraid those new templates/firmwares have not been tested for v11.
     
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