iOS app crashes at webmeeting login

Discussion in '3CX Phone System - General' started by abt1, Jan 20, 2017.

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  1. abt1

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    Hi,
    i try to connect to a webmeeting with iPhone 6 iOS 10.2 and Webmeetingapp 9.2.1.1.
    When i click on the iOS link in the email the Webmeetingapp starts and crashes at the login page ("Authenticating").
    I've used different systems and only the iOS app don't work.

    iPhone 6 iOS 10.2 and Webmeetingapp 9.2.1.1 = crashes (mobile data and wifi)
    iPhone 6s iOS 10.2 and Webmeetingapp 9.2.1.1 = crashes (mobile data and wifi)
    iPad mini iOS 9.x and Webmeetingapp 9.2.1.1 = crashes (wifi)

    Windows 7 with Chrome = works (mobile data and wifi)
    Windows 10 with Chrome = works (mobile data and wifi)
    Galaxy 6s with Android 6.0.1 Webmeetingapp 9.2.0.5 = works (mobile data and wifi)
    Oneplus 3T Webmeetingapp 9.2.0.5 = works (mobile data and wifi)
     
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  2. Fabricerd

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    +1
    I've the same problem Ios Application quit after Authenticating

    Any news?
     
  3. abt1

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    Reply from Support:

    We've managed to reproduce this issue in-house and will be fixing this for the next release of our iOS Client.
    You can expect the new update sometime next month.


    regards
     
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  4. abt1

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    No updates. Still not working.
     
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  5. Marco Bankers

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    Webmeeting worked a few times on Iphone 7. However now it crashes each time when joining a meeting.
    3G/4G or Wifi does not help. Also a removal and reinstall on IOS does not help. Version: 9.2.1.1

    Installed server version:

    15.5.1694.0 (Debian VM)
     
  6. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

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    Our Webmeeting team is aware of the current issue and it will req. and update of the iOS client. The team is working on it.
     
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