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IP of Phone is incorrect

Discussion in '3CX Phone System - General' started by Grimbergen, Feb 18, 2015.

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  1. Grimbergen

    Feb 18, 2015
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    Hi all,

    I have a SNOM 300 which is showing in System Manager > Phones as having an IP address which is no longer correct. It had picked up the incorrect IP from another phone which it was slaved from and was using the phone's DHCP. Having corrected the settings on the phone it was connected to so it now passes on DHCP requests, the phone now has a suitable IP, but no calls can be routed to it as the system hasn't registered it's new IP. I have tried re-registering the phone but it hasn't made a difference.

    We're running 3CX Version 12
    Snom 300 is firmware

    Server log showing call from me to 453 with the wrong IP -
    18-Feb-2015 12:32:24.016 [CM503008]: Call(C:3416): Call is terminated
    18-Feb-2015 12:32:24.016 Leg L:3416.1[Extn] is terminated: Cause: CANCEL from
    18-Feb-2015 12:32:15.949 [CM503025]: Call(C:3416): Calling T:Extn:453@[Dev:sip:453@;line=g8onwvvv] for L:3416.1[Extn]
    18-Feb-2015 12:32:15.900 [CM503027]: Call(C:3416): From: Extn:881 ("Me" <sip:881@>) to T:Extn:453@[Dev:sip:453@;line=g8onwvvv]
    18-Feb-2015 12:32:15.900 [CM503004]: Call(C:3416): Route 1: from L:3416.1[Extn] to T:Extn:453@[Dev:sip:453@;line=g8onwvvv]
    18-Feb-2015 12:32:15.899 [CM503001]: Call(C:3416): Incoming call from Extn:881 to <sip:453@>

    If anyone knows how I can get the system to recognise the phone's current IP, then I would be very grateful.

    Many thanks,
  2. complex1

    complex1 Active Member

    Jan 25, 2010
    Likes Received:

    Please restart Phone System if possible.
    After that reconnect the Snom and check if it has the right IP-address.
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
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