IP Phone Selection

Discussion in '3CX Phone System - General' started by petewatterschats, Feb 17, 2016.

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  1. petewatterschats

    petewatterschats New Member

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    I am new to this

    I am in a testing and evaluation phase and need to pick one Preferred IP Phone for testing, first I need to pick a manufacture and would like some recommendations. Support is important and after looking at Fanvil, Snom, Htek and Yealink web pages I have eliminated Fanvil because it looks like no support that we in the US can use is available.

    After my research I am considering the Yealink T21P/E2 or the P22P as the one phone for testing

    Any advise would be appreciated
     
  2. gschwab

    gschwab New Member

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    The Yealink phones have worked excellent for me, T20P's and T38G's
     
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  3. Saqqara

    Saqqara Well-Known Member

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    Only used Yealink - no issues
     
  4. complex1

    complex1 Active Member

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    Yealink phones T19, T26, T28, T32, T46 and T48 worked excellent, also Snom’s 300, 320, and 760.
    Yealink forum and support is very good, Snom forum is lousy.
     
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  5. craigreilly

    craigreilly Well-Known Member

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    The Yealink forums are ok. Support is in there pretty regularly but sometimes drops the ball on a promised response or totally do not understand the translation.

    I have only used Yealink and Grand-stream - so I can not comment on the rest of the lineup of preferred phones.

    I started with Yealink T38's - but if I recall they are no longer releasing firmware - so I moved to the T46.
     
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  6. Frank D

    Frank D New Member

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    I use Yealink T46G und W52P. Worked fine for me.
     
  7. cfive

    cfive Member

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    They've all got their nuances ;-). I've use Polycom, Aastra, Grandstream, and just recently - Yealink. They're all in use in my environments. They all work.

    It's not really so much as what you use, it's how well you know it. Learning one, well, is the best advice I would give. Switching brands starts the learning curve again, and of course supporting more than one brand means keeping up-to-date on more than one brand.

    I used to loathe Polycom because of their complicated method of updating, but, once that's figure out, it's not so bad. And, I've yet to come across a brand that has as lengthy supportability window. Even long ago discontinued models still provision and function nicely. The rather quick obsolescence of some brands is annoying.

    And if 3CX has a "spat" with a manufacturer, and elects not to support their system with those sets - well - that takes some of the wind out of 3CX's "open source SIP" touted feature ;-).

    That said, I deployed Yealink on the most recent project, and while the learning curve was there, it wasn't so bad, and the sets work well.

    In an ideal 3CX world, there would be no hardphones :). The administrators life would be good :).
     
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  8. cfive

    cfive Member

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    When I type G R A N D S T R E A M, 3CX changes it to grandstream.

    That is so childish.
     
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