iPhone app choppy

Discussion in '3CX Phone System - General' started by lkjencin, Apr 5, 2018.

  1. lkjencin

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    Users of the 3CX iPhone app sound choppy. I wonder if maybe I could try to use another codec? How would I do that? It is hard to get them to prefer 3CX over their mobile phone provider if the call quality is inferior.
     
  2. leejor

    leejor Well-Known Member

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  3. eddv123

    eddv123 Active Member

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    I would have to agree with Leejor, it is likely to be a coverage issue.

    You could also try enabling PBX delivers audio on the extension as a test also.
     
  4. leejor

    leejor Well-Known Member

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    Also meant to ask if the audio issues happen on both internal and external calls.
     
  5. eddv123

    eddv123 Active Member

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    Version of 3CX and client would also be useful.

    I know that 3CX technical have said that there is a major release due in the foreseeable future to solve a lot of issues with the client-as of the latest SP release I can't see anything: https://www.3cx.com/blog/change-log/phone-system-change-log/