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iPhone is connected but...

Discussion in 'iOS' started by StevenM, Dec 17, 2014.

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  1. StevenM

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    Hi there

    I have put all the settings in removed stun server as we use public ip address. It seems to connect as i receive calls but it keeps coming up as Not Connected and Presence and Contacts doesnt work. It happen inside and out side the company. I have all the correct ports open etc.
     
  2. StevenM

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    ok got it to work by email me the config but its really weird cause i had the same settings.

    The only issue i have now is i cant get CTI to work with macbook. It rings fine but doesnt hangup properly
     
  3. IliasL_3CX

    3CX Support

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    Hi Steve,

    Please note that CTI is available only on 3CX Phone for Windows at the moment.

    Regards
     
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  4. 3CXusername

    3CXusername New Member

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    I just experienced the same as StevenM. Email config worked but manual doesn't. Support any ideas here?

    thanks.
     
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  5. Vali_3CX

    Vali_3CX Well-Known Member
    Staff Member 3CX Support

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    Hi
    I guess this post will clarify the difference between manual/welcome email created accounts (it applies to both MACOS/iOS)
    http://www.3cx.com/forums/troubleshooting-3cxphone-for-mac-mic-problem-40444.html#p166467
    Hope it helps
    vali
     
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