iPhone is connected but...

[StevenM]

Hi there

I have put all the settings in removed stun server as we use public ip address. It seems to connect as i receive calls but it keeps coming up as Not Connected and Presence and Contacts doesnt work. It happen inside and out side the company. I have all the correct ports open etc.

 

[StevenM]

ok got it to work by email me the config but its really weird cause i had the same settings.

The only issue i have now is i cant get CTI to work with macbook. It rings fine but doesnt hangup properly

 

[IliasL_3CX]

Hi Steve,

Please note that CTI is available only on 3CX Phone for Windows at the moment.

Regards

 

[3CXusername]

I just experienced the same as StevenM. Email config worked but manual doesn't. Support any ideas here?

thanks.

 

[Vali_3CX]

Email config worked but manual doesn't. Support any ideas here?
thanks.

Hi
I guess this post will clarify the difference between manual/welcome email created accounts (it applies to both MACOS/iOS)
http://www.3cx.com/forums/troubleshooting-3cxphone-for-mac-mic-problem-40444.html#p166467
Hope it helps
vali