IPhone unable to input account

Discussion in 'iOS' started by xiaoren, Jun 13, 2016.

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  1. xiaoren

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    Hi i have just recently installed the 3CX phone for iphone 6s but when i get into the app i went to setting i unable to add account in my phone. what have gone wrong? anybody have solution regards on this issue
     
  2. complex1

    complex1 Active Member

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  3. xiaoren

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    hi i have tried the link you send me but it still unable to manually add in account on my phone
    any other solutions?

    Thanks
     
  4. complex1

    complex1 Active Member

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    Hi,

    In the app store you will find two 3CXPhone apps. 1 for v12 and 1 for v14.
    The apps are not compatible with the other PBX version. E.g. 3CXPhone v12 runs fine with 3CX PBX v12, and 3CXPhone v14 runs fine with 3CX PBX v14
    Are you using the right version of the 3CXPhone?
     
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  5. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

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    In the V14 3CXPhone app you cannot manually add an account, it can only be configured using the Welcome Email.

    Try sending yourself a Welcome Email and see if it works.
     
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