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Iphone12 messages presence recents recordings not displaying

Discussion in 'iOS' started by sraoof, Sep 9, 2013.

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  1. sraoof

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    messages, presence, recents, recordings, chat not displaying any information. in addition phone screen shows not connected on top but bottom says on hook. im able to make calls but cant change my status. im using 3cx phone system 12 RC2 and have the 3CX iphone app v12.
     
  2. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

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    Re: Iphone12 messages presence recents recordings not displa

    top left "CTI Connection"
    bottom left "SIP Connection"

    u need to have the port 5000 for http and 5001 for https frwd to the pbx.
    however make sure ur https connection is correctly formulated (https://FQDN:5001)
    iOS does not fall back to http when https is not connecting!

    & You must use provisioning (pnp or via e-mail to connect to the cti interface)
     
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  3. accelerated

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    Re: Iphone12 messages presence recents recordings not displa

    I was having the exact same issue with our iPhones. We are using https, as soon as i port forwarded port 5001 all functions began to work.
    Open port 5001 if you are using https or port 5000 if you are using http.

    We have a combination of 4s and 5 and all functions are working on those phones after we opened port 5001.
     
  4. StefanW

    StefanW Head of Customer Support and Training
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    Re: Iphone12 messages presence recents recordings not displa

    this document (currently only available in the german blog) http://www.3cx.de/blog/firewall-nat/
    helps to get the needed NAT Ports if you like to use X, where is is an iphone or ip phone and so on...
     
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  5. mrmmd4988

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    Re: Iphone12 messages presence recents recordings not displa

    In my case it was that I had a Synology server that was also using port 5000 to remote to the DS Cam(era) and Synology user inteaface.

    3CX uses also uses port 5000.

    Once I changed the sinology server to another port besides 5000 so that ONLY 3CX was being forwarded on port 5000 it started working.

    Note: 3CX uses other ports so don't read this as the only port I have forwarded.
     
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