IRV problem

Discussion in '3CX Phone System - General' started by jmatson, Oct 14, 2010.

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  1. jmatson

    jmatson New Member

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    hey guys i got this weird problem. I have a Google Voice Number that forwards to a 3cx number with a IVR. If i set it up in my inbound rules to forward to my ext. it works. but if it fowards to my IVR it doesn't answer the call it just sends the call back to that number. I even set it up on a number that has a working IVR and same thing

    here are the lOgs

    Code:
    07:47:50.156  [CM503008]: Call(37): Call is terminated
    07:47:48.703  Currently active calls - 1: [37]
    07:47:43.250  [MS105000] C:38.1: No RTP packets were received:remoteAddr=208.94.157.10:24850,extAddr=74.93.147.251:9018,localAddr=74.93.147.251:9018
    07:47:41.828  [CM503008]: Call(38): Call is terminated
    07:47:41.312  Session 5034 of leg C:38.1 is confirmed
    07:47:41.031  [CM503007]: Call(38): Device joined: sip:800@127.0.0.1:40600;rinstance=e37512185a59ef00
    07:47:40.937  [CM503007]: Call(38): Device joined: sip:jessandbetty@cogentvoip.com:5060
    07:47:40.765  [MS210003] C:38.1:Answer provided. Connection(transcoding mode[unsecure]):74.93.147.251:9018(9019)
    07:47:40.734  [MS210001] C:38.2:Answer received. RTP connection[unsecure]: 127.0.0.1:40648(40649)
    07:47:40.734  Remote SDP is set for legC:38.2
    07:47:40.531  [CM505001]: Ext.800: Device info: Device Identified: [Man: 3CX Ltd.;Mod: 3CX IVR;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX IVR] PBX contact: [sip:800@127.0.0.1:5060]
    07:47:40.515  [CM503002]: Call(38): Alerting sip:800@127.0.0.1:40600;rinstance=e37512185a59ef00
    07:47:40.250  [MS210003] C:37.1:Answer provided. Connection(transcoding mode[unsecure]):74.93.147.251:7086(7087)
    07:47:40.250  [MS210001] C:37.2:Answer received. RTP connection[unsecure]: 64.156.174.79:14380(14381)
    07:47:40.234  Remote SDP is set for legC:37.2
    07:47:40.171  [CM505003]: Provider:[888Voip] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:jessandbetty@74.93.147.251:5060]
    07:47:40.140  [CM503002]: Call(37): Alerting sip:jessandbetty@cogentvoip.com:5060
    07:47:40.125  [CM503025]: Call(38): Calling Ext:Ext.800@[Dev:sip:800@127.0.0.1:40600;rinstance=e37512185a59ef00]
    07:47:40.078  [MS210002] C:38.2:Offer provided. Connection(transcoding mode): 127.0.0.1:7088(7089)
    07:47:39.953  [CM503004]: Call(38): Route 1: Ext:Ext.800@[Dev:sip:800@127.0.0.1:40600;rinstance=e37512185a59ef00]
    07:47:39.921  [CM503010]: Making route(s) to <sip:800@74.93.147.251:5060>
    07:47:39.906  [MS210000] C:38.1:Offer received. RTP connection: 208.94.157.10:24850(24851)
    07:47:39.875  Remote SDP is set for legC:38.1
    07:47:39.843  [CM505003]: Provider:[888Voip] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:jessandbetty@74.93.147.251:5060]
    07:47:39.828  [CM503001]: Call(38): Incoming call from 13187597559@(Ln.10000@888Voip) to <sip:800@74.93.147.251:5060>
    07:47:39.750  [CM503012]: Inbound out-of-office hours rule (unnamed) for 10000 forwards to DN:800
    07:47:39.750  Looking for inbound target: called=13183094152; caller=13187597559
    07:47:39.734  [CM500002]: Info on incoming INVITE:
      INVITE sip:3183094152@74.93.147.251:5060;rinstance=1c77f35e4b418e15;transport=udp SIP/2.0
      Via: SIP/2.0/UDP 66.23.129.253:5060;branch=z9hG4bKef6.4a665531.0
      Via: SIP/2.0/UDP 208.94.157.10:5060;branch=z9hG4bK-d8ce-4cb6fbe3-49a31d38-193a4183
      Max-Forwards: 15
      Record-Route: <sip:13183094152@66.23.129.253:5060;nat=yes;ftag=a9d5ed0-13c4-4cb6fbe3-49a31d38-c41c032;lr=on>
      Contact: <sip:13187597559@208.94.157.10:5060;maddr=208.94.157.10;transport=udp>
      To: <sip:13183094152@66.23.129.253:5060>
      From: <sip:13187597559@208.94.157.10:5060>;tag=a9d5ed0-13c4-4cb6fbe3-49a31d38-c41c032
      Call-ID: CXC-234-66909ed0-a9d5ed0-13c4-4cb6fbe3-49a31d38-41e29d94@208.94.157.10
      CSeq: 1 INVITE
      Session-Expires: 1800
      Min-SE: 900
      Supported: 100rel
      Content-Length: 0
      Remote-Party-ID: <sip:13187597559@cxc.dashcs.com:5060>;id-type=subscriber;privacy=off;screen=no
      
    07:47:37.000  [CM503025]: Call(37): Calling VoIPline:13187597559@(Ln.10000@888Voip)@[Dev:sip:jessandbetty@cogentvoip.com:5060]
    07:47:36.843  [MS210002] C:37.2:Offer provided. Connection(transcoding mode): 74.93.147.251:9016(9017)
    07:47:36.640  [CM503004]: Call(37): Route 1: VoIPline:13187597559@(Ln.10000@888Voip)@[Dev:sip:jessandbetty@cogentvoip.com:5060]
    07:47:36.437  [CM503010]: Making route(s) to <sip:7597559@sip.esteswireless.com>
     
  2. stoneclan

    Joined:
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    I have the EXACT same problem. I am running version 11. This seems to be a bug within the 3CX software. I found a crude workaround, but this needs to get corrected. Here is a sample of my log.


    Code:
    18-Jul-2013 01:59:04.854   Leg L:682.2[Ivr] is terminated: Cause: BYE from PBX
    18-Jul-2013 01:59:04.853   [CM503008]: Call(C:682): Call is terminated
    18-Jul-2013 01:59:04.850   Leg L:682.1[Line:10001<<+18584120006] is terminated: Cause: BYE from 209.216.2.211:5060
    18-Jul-2013 01:58:48.970   [CM503007]: Call(C:682): Ivr:816 has joined, contact <sip:816@127.0.0.1:40600>
    18-Jul-2013 01:58:48.970   [CM503007]: Call(C:682): Line:10001<<+18584120006 has joined, contact <sip:stoneclan@hotmail.com@209.216.2.211 :5060>
    18-Jul-2013 01:58:48.966   L:682.2[Ivr] has joined to L:682.1[Line:10001<<+18584120006]
    18-Jul-2013 01:58:48.814   [CM503025]: Call(C:682): Calling T:Ivr:816@[Dev:sip:816@127.0.0.1:40600;rinstance=b420ca6a019747d5] for L:682.1[Line:10001<<+18584120006]
    18-Jul-2013 01:58:48.775   [CM503027]: Call(C:682): From: Line:10001<<+18584120006 ("Vacaville:" <sip:+18584120006@192.168.1.63:5060>)  to  T:Ivr:816@[Dev:sip:816@127.0.0.1:40600;rinstance=b420ca6a019747d5]
    18-Jul-2013 01:58:48.775   [CM503004]: Call(C:682): Route 1: from L:682.1[Line:10001<<+18584120006] to T:Ivr:816@[Dev:sip:816@127.0.0.1:40600;rinstance=b420ca6a019747d5]
    18-Jul-2013 01:58:48.774   [CM505003]: Provider:[DIDforSale Vacaville] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:stoneclan%40hotmail.com@64.50.53.194:5060]
    18-Jul-2013 01:58:48.773   [CM503001]: Call(C:682): Incoming call from Line:10001<<+18584120006 to <sip:816@10.56.106.10:5060>
    18-Jul-2013 01:58:48.768   Line limit check: Current # of calls for line Lc:10001(@DIDforSale Vacaville[<sip:stoneclan@hotmail.com@209.216.2.211 :5060>]) is 1; limit is 20
    18-Jul-2013 01:58:48.657   [CM503012]: Inbound out-of-office hours rule (Vacaville) for 10001 forwards to DN:816
    
     
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