Solved Is there a way to have the auto attendant just forward to a Greeting File?

Discussion in '3CX Phone System - General' started by Jason Perkins, Apr 3, 2017.

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  1. Jason Perkins

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    I am sure that 3cx can do this, but I cant figure out how. I just want to give direction to our business, and then have it go back to the the autoattendant.

    For example:
    Press 1 to get Directions to our Business.
    - the auto attendant will play the wav file, then when completed the autoattendant would prompt again for next choices.
     
  2. Saqqara

    Saqqara Well-Known Member

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    Try this,

    create another auto attendant with no options except your message. On the timeout, select 1 and point it back to other autoattandant
     
  3. craigreilly

    craigreilly Well-Known Member

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    Go into another IVR with that new message - and that IVR has no options... just a message.
    Then "Timeout" return to original IVR.
     
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  4. Ouray RV Park Cabins

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    Thanks! This makes sense.

    Is there also a way to pass a call from the Virtual Receptionist to an extension- and if there is no answer, have it play a message and then disconnect? For example, a Cafe where nobody answers after 20 seconds. It will play a message that everyone is busy and try calling back later. The voicemail box should never be reached.
     
  5. Saqqara

    Saqqara Well-Known Member

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    Another attendant, timeout end call .

    No answer on the extension forward to this attendant instead of voicemail
     
  6. Ouray RV Park Cabins

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    Thanks everyone!!! I love these forums!

    BTW- I did discover if you add a 2nd Voicemail box account and make it the first 00 extension, it can act as a group voicemail for all the phones. The notification shows the first voicemail box. Maybe someday 3CX will figure out how to do a group voicemail box, that is the default for all extensions added....AND shows the voicemail status :)
     
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