Issue after upgrading from v14 to v15

Discussion in '3CX Phone System - General' started by ITSuppMT, Mar 2, 2017.

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  1. ITSuppMT

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    Hi,

    I have recently upgraded our 3cx server from v14 to v15 and now when i try to access the web portal it fails with the following refused to connect, i have the same issue using chrome and explorer. Has anyone came across the same issue please.

    Regards
     
  2. craigreilly

    craigreilly Well-Known Member

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    you update your shortcut?
    v15 will use different ports.
    80 and 443 by default instead of 5000/5001
     
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  3. ITSuppMT

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    I haven't touched the shortcut that was created when i installed v15 i have tried accessing using port 80/443 but still no joy :(
     
  4. craigreilly

    craigreilly Well-Known Member

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    what is your URL you are attempting to use?
     

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  5. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Please make sure that your services are all started, specifically the management console and the nginx service and try again.
    Try accessing the management console using the local IP address of the 3CX machine and the local port. Example:
    Code:
    http://192.168.0.1.:5000
     
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