Issue in 3CX 15 (Crash Bug)

Discussion in '3CX Phone System - General' started by koolance, Sep 5, 2016.

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  1. koolance

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    Dear 3CX,
    I was a beta tester of 3CX 15, basically like to test soft. As 3cx is N1 on a market.
    So i was provided with license for 8 calls.

    Basically we use Asteriks as a main station, i just decided to test the soft so i did not dig very inside this error.

    I have set-up latest build with SP1 on

    Windows Server 2012R2 With All Critical Updates

    Have mentioned 1 bug and decided to white:

    Service:
    3CXPhoneSystem01 get crash by itself:

    Faulting application name: 3CXPhoneSystem.exe, version: 15.0.56355.0, time stamp: 0x57a05588
    Faulting module name: 3CXPhoneSystem.exe, version: 15.0.56355.0, time stamp: 0x57a05588
    Exception code: 0xc0000409
    Fault offset: 0x00000000004096af
    Faulting process id: 0x16e8
    Faulting application start time: 0x01d2037ae884ea20
    Faulting application path: C:\Program Files\3CX Phone System\Instance1\Bin\3CXPhoneSystem.exe
    Faulting module path: C:\Program Files\3CX Phone System\Instance1\Bin\3CXPhoneSystem.exe
    Report Id: 4b742ce2-7b15-4666-8793-020484348f5a
    Faulting package full name:
    Faulting package-relative application ID:
     
  2. koolance

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    Any ideas ?
     
  3. koolance

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    Hello, we have finally removed 3CX after testing.
    But i decided to post a solution that we used during a test:

    Open services.msc, locate

    3CX PhoneSystem 01 SIP Server
    in recovery options set:
    first failure: run a program
    second failure: run a program
    subsequent failure: run a program

    reset count after 1 day

    program to be run must be a bat file, with script:

    taskkill /im 3CXIVR.exe /F /T
    net start "3CX PhoneSystem 01 IVR Server"
    net start "3CX PhoneSystem 01 SIP Server"
    net stop "3CX PhoneSystem 01 FAX Server"
    net start "3CX PhoneSystem 01 FAX Server"


    This makes a logic right, so there will be no stuck active calls ... which may stay after this crash for unlimited time...

    Hope this will help someone

    Please consider our test results. After a new version will come up, i will be glad to test it. How now i will say 15 is very very unstable

    Thanks everyone for reading
     
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