Solved Issue installing Windows client on Windows 10

Discussion in 'Windows' started by jstreit, Feb 19, 2018.

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  1. jstreit

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    Downloaded what I believe to be the latest version of the install from Downloads on the 3cx website. When I go to install it, it tries to install Microsoft Visual C++ 2015. It unfortunately fails to install it due to the follow error.

    Error 0x80070666: Cannot install a product when a newer version is installed.

    After the Visual C++ fails to install, then the 3cx client also fails to install.

    I have installed this client on many windows 10 machines but have never run into this issue before. Any ideas where I should start troubleshooting?
     
  2. jstreit

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    Got around this error by uninstalling the new version of the Visual 2015 C++ x86 and letting the install program install the older version. This allowed me to install the 3cx client.
     
  3. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

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    Thank you for reporting this. We'll take a closer look at it.
     
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