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Issue with custom crm integration and SugarCRM plugin

Discussion in 'CRM / Helpdesk / App Integration' started by MattO, Jun 14, 2017.

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  1. MattO

    Jun 14, 2017
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    Hi all,

    We are having a problem trying to get a custom integration working on all of our machines. It is already written, and it works in most cases, but on certain machines it seems like it just doesn't tie into the 3CX phone events. In the DotNetScriptPlugin log we can see it pulling in all the compilation files and then the messages that no errors were found during compilation and that the plug-in instance was created, but after that nothing is written to the plugin specific log file at all when there should at least be an initial message about a change in phone status. Just for kicks we installed the SugarCRM plugin on a test machine having the problem and noticed the same behavior. In that computer's case it is a Windows 7 box with the .NET 4.6.1 framework installed. Any thoughts on how to troubleshoot this situation would be greatly appreciated.
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