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Issue with Dynamics CRM integration

Discussion in 'CRM / Helpdesk / App Integration' started by Vladislav Valicek, Mar 2, 2017.

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  1. Vladislav Valicek

    Mar 2, 2017
    Likes Received:
    Setup is:
    • 3CX Pro v14 - latest update
    • 3CX Softphone v14.0.49169
    • 3CX Plugins Manager (IFD mode)
      • Server: instancename.domain.hr
      • Port: 443
      • Username: adminusername
      • Password: adminpassword
      • Domain: IFDDomain
      • Use secure connection (https)
    • Microsot Dynamics CRM 2016 IFD
    • Lookup in contacts table
    • Open Contact: On Ring

    I am having following issue:
    When 3CX Plugins manager is configured (as above), after call is received from number which exist in contacts, 3CX is not opening CRM form.

    Where is the problem?

  2. edossantos

    edossantos Support Team
    Staff Member 3CX Support

    Jun 27, 2007
    Likes Received:
    In v14 you need to check the logs at "%AppData%\3CX CRM Integration\Logs". That will give you some pointers.
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