Issue with extension.

Discussion in 'iOS' started by Reedl, Feb 27, 2013.

Thread Status:
Not open for further replies.
  1. Reedl

    Joined:
    Feb 27, 2013
    Messages:
    9
    Likes Received:
    0
    Hello,

    Bit of an odd issue that I'm experiencing, any suggestions will be very much appreciated.

    Basically, I'm working remotely and every time I attempt to use my extension that I use with my desktop, my 3CX phone app will give me a forbidden message. Although, when I switch from that extension to different extension with the exact same settings, only the username, ID, and password are different, the app will work as intended.

    Any assistance is welcomed!

    Thanks.
     
  2. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,779
    Likes Received:
    286
    Each 3CX extension does have an option to allow/dis-allow remote registrations, and to restrict outside calls. I would compare the settings in the PBX, between the working and non working extension.
     
  3. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

    Joined:
    Jun 2, 2009
    Messages:
    1,216
    Likes Received:
    88
    are you using a 3cx phone system (pbx)?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Thread Status:
Not open for further replies.