• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

Solved Issue with Fanvil X5S and X6 models - Phonebook is not updating

Status
Not open for further replies.

phonemaster

New User
Joined
Nov 9, 2017
Messages
93
Reaction score
37
Hi guys,
We have an issue Fanvil X5S and X6 models. The phonebook is not updating even after the re-provision.
The only way is reset the phone and provision it again.

We made the capture and found that after the re-provision the phone is not requesting the phonebook file at all.

Does anyone saw this and how to fix it?
Thanks!
 
Hi guys,
We have an issue Fanvil X5S and X6 models. The phonebook is not updating even after the re-provision.
The only way is reset the phone and provision it again.

We made the capture and found that after the re-provision the phone is not requesting the phonebook file at all.

Does anyone saw this and how to fix it?
Thanks!

Hi phonemaster,

This is the know issue of Fanvil X5S and X6 models and it's already fixed in the new 1.2.5 FW version.
Please update you phones and issue will be fixed.
 
  • Like
Reactions: phonemaster
Upgraded - Tested - Fixed!!!

Thanks Aram, FW update fixed my problem + fixed another small issue too ( the same phones were not working properly with Firefix)!!!!
 
  • Like
Reactions: Aram
Upgraded - Tested - Fixed!!!

Thanks Aram, FW update fixed my problem + fixed another small issue too ( the same phones were not working properly with Firefix)!!!!

phonemaster, You are welcome!
 
Status
Not open for further replies.
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.