Issue with phones not showing in "Phones" section of v15 Debian

Discussion in 'CRM / Helpdesk / App Integration' started by Ed Wheeler, Apr 25, 2017.

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  1. Ed Wheeler

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    We are having an issue where some phones populate the "Phones" section of version 15 of 3CX on Debian and then new phones will not show up. We get 2-4 phones to show and then no more after that. Is this a known issue?
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @Ed Wheeler

    Please note that not all phones can broadcast PnP multicast so they appear under the phones section. And for the phones to broadcast they need to be in a factory default state. What phones are you using and are the phones reset to factory defaults?
    https://www.3cx.com/docs/plug-and-play-ip-phone/
     
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