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Issues provisioning snom m9 phone

Discussion in '3CX Phone System - General' started by howvics, Jul 3, 2014.

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  1. howvics

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    Hi,

    I've just got a snom m9 phone running firmware 9.6.1-a
    I've manually provisioned the phone and created the extention, however when i try to call from the snom m9 i get busy signal and when i try to call from another extension it goes straight to voice mail.
    The extention in 3cx shows as registered and i can see the phone under "phones" assigned to correct extention.
    I got 2 other test phones which are snom 710 and both are working fine and i can make calls between the 2 with no problems.
    I would really appreaciate any help.

    Looking at the server activity log i get mesages like this:

    [CM504002]: Endpoint Extn:350: a contact is unregistered. Contact(s): [sip:350@192.168.98.151:2326 / 350]
    03-Jul-2014 08:14:10.618 Leg L:3.3[Extn] is terminated: Cause: 408 Request Timeout/INVITE from local
    03-Jul-2014 08:14:10.618 [CM503003]: Call(C:3): Call to <sip:350@192.168.98.65:5060> has failed; Cause: 408 Request Timeout/INVITE from local
    03-Jul-2014 08:14:10.618 Leg L:3.2[Extn] is terminated: Cause: 408 Request Timeout/INVITE from local
    03-Jul-2014 08:14:10.618 [CM503003]: Call(C:3): Call to <sip:350@192.168.98.65:5060> has failed; Cause: 408 Request Timeout/INVITE from local
    03-Jul-2014 08:14:02.705 Leg L:3.4[VMail] is terminated: Cause: BYE from PBX
    03-Jul-2014 08:14:02.704 [CM503008]: Call(C:3): Call is terminated
    03-Jul-2014 08:14:02.702 Leg L:3.1[Extn] is terminated: Cause: BYE from 192.168.98.150:32768
     
  2. pj3cx

    pj3cx Active Member

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    Hi there,
    Unfortunately m9 are not supported by 3CX, and this is following a long history of issues.
    I'd suggest speak with snom support.
     
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