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Issues provisioning snom m9 phone

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howvics

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Jul 3, 2014
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Hi,

I've just got a snom m9 phone running firmware 9.6.1-a
I've manually provisioned the phone and created the extention, however when i try to call from the snom m9 i get busy signal and when i try to call from another extension it goes straight to voice mail.
The extention in 3cx shows as registered and i can see the phone under "phones" assigned to correct extention.
I got 2 other test phones which are snom 710 and both are working fine and i can make calls between the 2 with no problems.
I would really appreaciate any help.

Looking at the server activity log i get mesages like this:

[CM504002]: Endpoint Extn:350: a contact is unregistered. Contact(s): [sip:[email protected]:2326 / 350]
03-Jul-2014 08:14:10.618 Leg L:3.3[Extn] is terminated: Cause: 408 Request Timeout/INVITE from local
03-Jul-2014 08:14:10.618 [CM503003]: Call(C:3): Call to <sip:[email protected]:5060> has failed; Cause: 408 Request Timeout/INVITE from local
03-Jul-2014 08:14:10.618 Leg L:3.2[Extn] is terminated: Cause: 408 Request Timeout/INVITE from local
03-Jul-2014 08:14:10.618 [CM503003]: Call(C:3): Call to <sip:[email protected]:5060> has failed; Cause: 408 Request Timeout/INVITE from local
03-Jul-2014 08:14:02.705 Leg L:3.4[VMail] is terminated: Cause: BYE from PBX
03-Jul-2014 08:14:02.704 [CM503008]: Call(C:3): Call is terminated
03-Jul-2014 08:14:02.702 Leg L:3.1[Extn] is terminated: Cause: BYE from 192.168.98.150:32768
 
Hi there,
Unfortunately m9 are not supported by 3CX, and this is following a long history of issues.
I'd suggest speak with snom support.
 
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